Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keith Warnhoff

12129 W Ocotillo Ln El Mirage

Summary

Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrates track record of success in highly competitive market setting. High-level sales knowledge and excellent communications skills enable goal attainment.


Overview

21
21
years of professional experience
1
1
Certification

Work History

Mortgage Broker

Groves Capital Inc.
03.2023 - Current
  • Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
  • Streamlined the loan application process for faster approvals and increased customer retention.
  • Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
  • Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
  • Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.

Senior Account Manager

Loandept
01.2017 - 11.2022
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Worked as the main point of contact for borrowers who applied for a mortgage. Built relationships to create loyalty and trust with the borrowers while coordinating with underwriters to gather the necessary documents to complete the mortgage transaction.
  • Continually exceeded top sales and service metrics and always performed at a high level; consistently recognized as an "Elite" Processor every year/month with the company.
  • Managed a mortgage pipeline of over 150 loans and maintained excellent customer service.
  • Well versed in mortgage guidelines and analyzed loan files to determine only the necessary documents be obtained from the borrower.

Loan Originator

Discover
08.2016 - 01.2017
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Examined customer loan applications for loan approvals and denials.

Home Equity Specialist

Wells Fargo
01.2014 - 08.2016
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Successfully identified sales opportunities for Customers needing access to larger amounts of funds
  • Maintained phone and email contact with the borrower until the application was closed or completed.

Sales Associate

The Home Depot
01.2014 - 12.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked in the electrical department and assisted clients with many home based electrical issues, displayed problem solving skills while using my school education to answer various questions for customers

Senior Teller

Compass Bank
01.2003 - 12.2013
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Investigated and promptly resolved issues with patron accounts.
  • Performed general teller duties for drive-thru line.
  • Answered phone and email inquiries on banking products.

Assistant Manager

Harkins Theatres
05.2003 - 12.2005
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Bachelor of Science - Electrical Engineering

Arizona State University
Tempe, AZ
12-2014

Skills

  • Goals and performance
  • Customer Relations
  • Mortgage Guidelines expertise
  • Proficient in Microsoft Office (Word, Excel, Outlook Etc)
  • Superior customer service
  • Effective problem solving
  • Recommending mortgage programs

Certification

Licensed in AZ, CA, TX, FL and PA

Timeline

Mortgage Broker

Groves Capital Inc.
03.2023 - Current

Senior Account Manager

Loandept
01.2017 - 11.2022

Loan Originator

Discover
08.2016 - 01.2017

Home Equity Specialist

Wells Fargo
01.2014 - 08.2016

Sales Associate

The Home Depot
01.2014 - 12.2015

Assistant Manager

Harkins Theatres
05.2003 - 12.2005

Senior Teller

Compass Bank
01.2003 - 12.2013

Bachelor of Science - Electrical Engineering

Arizona State University

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Keith Warnhoff