Keiyana Hardwick

• Conducted security screenings to ensure compliance with federal regulations and passenger safety protocols.
• Monitored passenger behavior to identify potential threats and maintain a secure travel environment.
• Operated advanced scanning technology to detect prohibited items in luggage and carry-on bags.
• Collaborated with team members to improve workflow efficiency during peak travel periods.

Evaluated loan files for risk and policy compliance.

Communicated decisions clearly and ensured quality control standards.

Reviewed customer applications for accuracy and compliance with company guidelines.

Analyzed financial data including credit, income, and assets.

Maintained detailed documentation while meeting productivity goals.

Assisted healthcare providers with authorizations, appeals, and account inquiries.

Managed high-volume calls while using multiple systems simultaneously.

Ensured compliance with state and federal regulations and protected confidential data.

Responded to customer and provider inquiries regarding benefits and coverage.

Processed appeals and authorizations accurately and professionally.

Resolved customer account issues and verified account security.

Met daily service and performance goals.

Assisted customers with accounts, fraud claims, fsa, hsa, and debit card orders.

Trained new employees and handled customer complaints and claims.

Supported customers with billing questions, service orders, and payment arrangements.

Worked in a utility customer service environment.