Summary
Overview
Work History
Education
Skills
Timeline
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Monique Canez

Peoria,Az.

Summary

Organized and dependable, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

11
11
years of professional experience

Work History

Loader and Unloader

UPS
09.2024 - 04.2025
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Reduced damage to goods, carefully handling fragile items during loading and unloading.
  • Optimized storage space utilization, arranging items compactly without compromising accessibility.
  • Facilitated smoother operations by maintaining clean and organized workspaces.
  • Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
  • Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
  • Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
  • Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
  • Expedited shipment process, accurately labeling and documenting items for shipping.
  • Promoted safe working environment, promptly reporting and addressing potential hazards.

Retail Store Manager

My Pet Market
11.2021 - 06.2024
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Closer

Staylisted
06.2018 - 02.2020
  • Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
  • Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
  • Monitored competitors'' activities to stay informed on market trends and adjust strategies as needed for continued success.
  • Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
  • Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
  • Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.

Promotional Model

Elena’s Demo
01.2014 - 03.2018
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
  • Adapted quickly to new products or services in order to deliver accurate information during promotions.
  • Promoted and set up sales using communication and marketing abilities.
  • Placed items on tables to create proper mood and aesthetic appeal.
  • Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.
  • Built strong relationships with store management personnel while executing in-store promotions or demonstrations on behalf of clients.
  • Improved customer retention by creating memorable experiences at promotional events and demonstrations.
  • Collaborated with event coordinators to ensure smooth execution of marketing campaigns and promotions.
  • Supported fellow team members in executing successful promotional events through clear communication and teamwork.
  • Boosted sales for various products through persuasive communication and demonstrating key features.
  • Poured samples and demonstrated various features.
  • Managed inventory levels efficiently during sampling events, ensuring adequate supplies were available throughout each promotion period.
  • Provided valuable consumer insights gathered from interactions during promotions back to clients for future campaign improvements.

Education

High School Diploma -

Alhambra H.S
3737 W. Camelback Rd.
05-2003

Skills

  • Loading efficiency
  • Problem-solving
  • Physical strength and stamina
  • Decision-making
  • Customer service
  • Strong multi-tasking
  • Highly motivated
  • Dependable and reliable
  • Excellent communication skills
  • Teamwork
  • Quick-learning

Timeline

Loader and Unloader

UPS
09.2024 - 04.2025

Retail Store Manager

My Pet Market
11.2021 - 06.2024

Sales Closer

Staylisted
06.2018 - 02.2020

Promotional Model

Elena’s Demo
01.2014 - 03.2018

High School Diploma -

Alhambra H.S

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Monique Canez