Keli Mendivil
Tucson
Summary
Results-driven leader with extensive experience in public safety and real estate. Proven success in negotiation, crisis management, and team collaboration. Committed to enhancing operational efficiency and client satisfaction. Dynamic professional with extensive experience in crisis management and team leadership. Proven ability to coordinate communication and implement effective protocols in high-pressure environments, ensuring operational excellence and client satisfaction. Self motivator, able to lead a team to produce excellent safety and customer service satisfaction records.
Overview
32
32
years of professional experience
Work History
Real Estate Agent
CB NRT referral LLC
Tucson
11.2012 - Current
- Managed real estate transactions from initiation to closing.
- Negotiated contracts between buyers and sellers for successful transactions.
- Guided clients through property buying and selling processes.
- Advised clients on financing options and mortgage processes.
- Conducted market analysis to determine property values.
- Developed marketing strategies to promote listings effectively.
- Collaborated with other real estate professionals to enhance service offerings.
Public Safety Dispatch Supervisor
Oro Valley Police Department
Oro Valley, AZ
08.2007 - Current
- Coordinated, monitored and supervised the daily activities of public safety dispatchers.
- Supervised dispatch operations, ensuring timely responses to emergency calls.
- Coordinated communication among officers, emergency services, and public stakeholders to enhance operational effectiveness.
- Managed scheduling and training for dispatch staff, improving overall performance.
- Developed and implemented protocols for efficient call handling and incident reporting to streamline dispatch operations.
- Facilitated regular training sessions to maintain knowledge of procedures and tools.
- Shared information between agencies during multi-jurisdictional incidents.
- Analyzed data from shift logs to identify trends in staffing requirements or operational issues.
- Responded quickly to any disturbances or emergencies reported by dispatchers.
- Trained new employees on proper operation of communication equipment and software applications.
- Maintained accurate logs of all incoming calls, radio traffic and other communications for reporting purposes.
- Developed and implemented policies, procedures and protocols to ensure efficient operations within the dispatch center.
- Investigated complaints from citizens related to their interactions with dispatchers.
- Assisted in developing and implementing emergency response plans for various scenarios.
- Facilitated collaboration between local law enforcement agencies and organizations to strengthen public safety initiatives.
- Performed quality assurance checks on call recordings to ensure compliance with regulations and standards.
- Recruited and interviewed applicants to place candidates on the right assignments.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Used radio, telephone and computer system to update first responders with new information.
Firefighter/Firefighter III/Emergency Medical Technician
Rural Metro Corporation
Tucson
05.1994 - 08.2021
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Responded rapidly to emergency calls for fire and rescue operations.
- Provided life-saving interventions during critical situations.
- Triaged patients to assist emergency workers in administering medical care.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Remained level-headed and proactive during emergency situations.
- Offered emotional support and comfort to patients during transport, promoting calmness and trust in critical situations.
- Engaged in training sessions to improve firefighting techniques and strategies, enhancing overall team readiness.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Operated firefighting equipment and tools during emergencies and drills.
- Laid hose lines to establish water supply for firefighting operations. and operated nozzles, pumps, hydrants, and fire extinguishers.
- Conducted fire inspections to ensure safety compliance in local buildings.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Delivered fire prevention and safety education to the public during community events, increasing awareness and safety compliance.
- Collaborated with team members to develop effective emergency response plans.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Used axes to break through barriers during rescue operations. and other tools to break through windows and debris.
911 Fire Dispatcher
Rural Metro Corporation
Tucson
08.2001 - 08.2007
- Monitored emergency calls and dispatched appropriate fire units promptly.
- Maintained real-time communication with on-scene personnel to ensure coordinated response efforts during incidents.
- Coordinated response efforts with multiple emergency services and agencies.
- Operated radio and computer systems for effective communication management.
- Trained new dispatchers on procedures and operational protocols effectively.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Communicated effectively with other public safety departments such as police or EMS.
Education
Bachelor of Science -
Columbia Southern University
Orange Beach, AL02-2027
Certification - Registered Public-Safety Leader (RPL)
APCO INTERNATIONAL
Tucson, AZ02-2025
Certification - Emergency Number Professional (ENP)
NENA 911
Tucson, AZAssociate of Applied Science - Paralegal Studies
Pima Community College
Tucson, AZ05-2010
Certification - Emergency Medical Dispatcher Certification
INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH
Tucson, AZ06-1999
Certification - Emergency Medical Technician
ARIZONA DEPARTMENT OF HEALTH
Tucson, AZ06-1994
Certification - Firefighter III Certification
STATE OF ARIZONA FIREFIGHTER III ACADEMY
Tucson, AZ07-1994
High School Diploma -
Canyon Del Oro High School
Tucson, AZ05-1989
Skills
- Emergency response
- Crisis management
- Public safety protocols
- Communication coordination
- Data analysis
- Team leadership
- Supervisory experience
- Advanced computer skills
- Customer service
- Conflict resolution
- Active listening
Timeline
Real Estate Agent
CB NRT referral LLC
11.2012 - Current
Public Safety Dispatch Supervisor
Oro Valley Police Department
08.2007 - Current
911 Fire Dispatcher
Rural Metro Corporation
08.2001 - 08.2007
Firefighter/Firefighter III/Emergency Medical Technician
Rural Metro Corporation
05.1994 - 08.2021
Bachelor of Science -
Columbia Southern University
Certification - Registered Public-Safety Leader (RPL)
APCO INTERNATIONAL
Certification - Emergency Number Professional (ENP)
NENA 911
Associate of Applied Science - Paralegal Studies
Pima Community College
Certification - Emergency Medical Dispatcher Certification
INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH
Certification - Emergency Medical Technician
ARIZONA DEPARTMENT OF HEALTH
Certification - Firefighter III Certification
STATE OF ARIZONA FIREFIGHTER III ACADEMY
High School Diploma -
Canyon Del Oro High School