Keliann Nash
Glendale
Summary
Detail-oriented professional experienced in staff training and administrative supervision. Known for active listening and effective problem solving that supports and advocates for the betterment of the team. Skilled in creating comprehensive training materials and maintaining accurate, clinical documentation, contributing to a supportive onboarding environment and fostering staff growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Miss A's BHRF
Glendale, AZ
01.2020 - Current
- Coordinated intakes/discharges by preparing Assessment, Treatment Plan, Crisis Safety Plan, Screening, and Discharge Summary.
- Facilitated all insurance documentation for continued placement criteria determination for all members.
- Facilitated the on-boarding process by reviewing and interviewing potential candidates. Developed the training material and structured the provided material for essential BHT support in a 1:1 setting.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Developed training materials for new staff, fostering a supportive onboarding environment.
- Oversaw scheduling and resource allocation to ensure optimal workflow across departments.
- Created and maintained accurate documentation of company policies and procedures for easy reference by all employees.
Parent Aide
Human Resource Training, Inc
Tempe, AZ
04.2019 - 01.2020
- Supported families by providing guidance on parenting techniques and child development strategies.
- Facilitated communication between parents and service providers to enhance support networks.
- Developed individualized action plans to address family needs and promote positive outcomes.
- Conducted home visits to assess family dynamics and identify areas for improvement.
- Maintained detailed documentation of case notes, intervention plans, and reports for review by supervisory staff.
- Improved parent-child relationships by providing guidance on effective communication and conflict resolution techniques.
Admissions Counselor
Grand Canyon University, Office of the Registrar
Phoenix, AZ
11.2017 - 04.2019
- Provided guidance to prospective students on admission processes and requirements
- Evaluated student applications for eligibility and compliance with university standards
- Facilitated campus tours and information sessions to enhance student engagement
- Collaborated with academic departments to streamline admissions procedures
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
Program Director
Adventure Weeks Summer Camp
Westlake Village, CA
06.2015 - 09.2018
- Developed and implemented engaging outdoor programs enhancing participant satisfaction and retention.
- Coordinated staff training sessions to improve safety protocols and instructional techniques.
- Oversaw daily camp operations ensuring compliance with health and safety regulations.
- Collaborated with local organizations to create partnerships that enriched program offerings.
- Mentored junior staff fostering a collaborative team environment focused on growth and development.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
Bachelor of Science - Clinical Psychology
Grand Canyon University
Phoenix, AZ04-2019
Skills
- Data entry
- Attention to detail
- Team leadership
- Time management
- Verbal and written communication
- Staff training, development, and management
- Task delegation
- Shift scheduling
- Conflict de-escalation
- Group facilitation
- Crisis intervention
- Suicide prevention
- Emergency response
- Treatment Planning
- CBT techniques
- Progress assessment
- Motivational interviewing
- Referral coordination
- DBT techniques
- Diagnostic evaluation
Certification
- Crisis Prevention and Intervention
- Prevention and Support
- CPR/First Aid
- Level 1 - Fingerprint Clearance Care
Timeline
Administrator
Miss A's BHRF
01.2020 - Current
Parent Aide
Human Resource Training, Inc
04.2019 - 01.2020
Admissions Counselor
Grand Canyon University, Office of the Registrar
11.2017 - 04.2019
Program Director
Adventure Weeks Summer Camp
06.2015 - 09.2018
Bachelor of Science - Clinical Psychology
Grand Canyon University