Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelis Hicks

Sierra Vista

Summary

Dynamic Assistant Manager at Safelite Auto Glass with a proven track record in customer service and operations management. Expert in leveraging data analytics to enhance business performance and drive customer loyalty. Skilled in conflict resolution and budget assistance, fostering strong relationships with clients and team members to achieve organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Safelite Auto Glass
08.2023 - 09.2025
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer surveys.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Murphy USA
06.2020 - 05.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Corinth Holders High School
Wendell, NC
05-2021

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Operations management
  • Conflict resolution
  • Task delegation
  • Cost reduction
  • Customer service
  • Workload management
  • Customer relationship management (CRM)
  • Goal setting
  • Retail operations

Certification

  • MCAS - Microsoft Certified Application Specialist
  • ACE - Adobe Certified Expert, Photoshop

Timeline

Assistant Manager

Safelite Auto Glass
08.2023 - 09.2025

Manager

Murphy USA
06.2020 - 05.2023

High School Diploma -

Corinth Holders High School
Kelis Hicks