Kelis Hicks
Sierra Vista
Summary
Dynamic Assistant Manager at Safelite Auto Glass with a proven track record in customer service and operations management. Expert in leveraging data analytics to enhance business performance and drive customer loyalty. Skilled in conflict resolution and budget assistance, fostering strong relationships with clients and team members to achieve organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Safelite Auto Glass
08.2023 - 09.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer surveys.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager
Murphy USA
06.2020 - 05.2023
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Corinth Holders High School
Wendell, NC05-2021
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Operations management
- Conflict resolution
- Task delegation
- Cost reduction
- Customer service
- Workload management
- Customer relationship management (CRM)
- Goal setting
- Retail operations
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Timeline
Assistant Manager
Safelite Auto Glass
08.2023 - 09.2025
Manager
Murphy USA
06.2020 - 05.2023
High School Diploma -
Corinth Holders High School