Kellie Davis
New River
Summary
High-performing operations leader with extensive experience developing teams, improving processes, creating structure, and driving quality in fast-paced service environments. Known for building accountability, strengthening communication, and creating clarity within complex workflows. Proven ability to coach and develop team members, identify operational gaps, implement practical solutions, and support a culture of ownership, excellence, and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Manager, Relocation Services
CRS
Phoenix
08.2019 - Current
- Lead high-volume service operations with a focus on team performance, workflow consistency, quality standards, and timely execution across complex client needs.
- Develop and improve operational processes to create structure, reduce inefficiencies, strengthen accountability, and support scalable team performance.
- Coach, train, and develop team members through feedback, performance guidance, problem-solving support, and leadership development.
- Establish and reinforce quality standards to improve communication, service delivery, accuracy, and overall team execution.
- Identify workflow gaps, recurring issues, and performance trends, then implement practical solutions to improve efficiency and consistency.
- Partner cross-functionally with leadership, internal teams, and external stakeholders to align priorities, resolve issues, and support operational goals.
Residence Specialist Manager
CRS
Phoenix
02.2018 - 09.2019
- Managed daily team operations in a fast-paced service environment, ensuring timely follow-through, clear communication, and consistent execution of client needs.
- Supervised and supported Residence Specialists by providing guidance, coaching, training, and day-to-day problem-solving support.
- Monitored workflow activity to identify delays and service gaps, implementing solutions to enhance team performance.
- Reinforced quality standards by reviewing work and clarifying expectations, ensuring adherence to established processes.
- Coordinated communication between team members, leadership, clients, and external partners to maintain alignment and service consistency.
Relationship Manager Lead
CRS
Phoenix
05.2017 - 02.2018
- Led client relationships by fostering clear communication, tracking follow-through, and maintaining a high standard of service.
- Balanced client needs and internal priorities in fast-paced, high-pressure situations, maintaining professionalism and meeting service expectations.
- Pinpointed client concerns and operational gaps, raised issues to facilitate effective solutions.
- Coordinated daily workflow execution by prioritizing tasks, tracking open items, and resolving service-related issues to enhance operational efficiency.
- Guided team members by sharing process knowledge, answering questions, and modeling strong communication and ownership.
Education
Certificate - Educational Leadership And Management
Maricopa Community College Lead W/Accountability
Phoenix, AZ01-2025
Certificate - Leadership
Dale Carnegie Leadership And Training For Managers
Phoenix, AZ01-2022
Certificate - Leadership
Dale Carnegie Course
Phoenix, AZ01-2019
Skills
- Operations Management
- Process Improvement
- Quality Assurance
- Workflow Optimization
- Performance Management
- Client relations management
- Leadership & Team Development
Certification
- Cosmetology License- Arizona
Additional Work History
- Training Manager, CRS 2016-2017
- Relationship Manager, CRS 2015-2016
- Property Specialist, CRS 2013-2015
- Operations Manager, The Sports Authority 2008-2013
- Softlines Manager, Gander Mountain 2003-2008
Timeline
Sr. Manager, Relocation Services
CRS
08.2019 - Current
Residence Specialist Manager
CRS
02.2018 - 09.2019
Relationship Manager Lead
CRS
05.2017 - 02.2018
Certificate - Educational Leadership And Management
Maricopa Community College Lead W/Accountability
Certificate - Leadership
Dale Carnegie Leadership And Training For Managers
Certificate - Leadership
Dale Carnegie Course