Kellie Hamilton
Tucson
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Tandem American Eatery
03.2024 - Current
- Take and receive food and drink orders, run drinks and food to customer tables, ensure exceptional guest experience.
- Delivered exceptional customer service, ensuring a memorable dining experience for all guests.
- Trained and mentored new staff on menu offerings and service standards.
Server
Reivers Bar & Grill
07.2023 - 12.2023
- Take and receive food and drink orders, run drinks and food to customer tables, ensure exceptional guest experience.
- Managed multiple tables efficiently, prioritizing orders and maintaining a smooth workflow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Server
Machete Tequila + Tacos
03.2021 - 07.2023
- Take and receive food and drink orders, run drinks and food to customer tables, ensure exceptional guest experience.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction.
- Implemented upselling techniques, increasing average check totals through strategic recommendations.
Sales Associate
Bath and Bodyworks
09.2020 - 02.2021
- Assist customers with selecting product to fulfill their needs. Shipment receiving and stocking of store shelves. Process customer sales at the register.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained store presentation standards through effective merchandising and inventory management techniques.
Cashier
Jason’s Deli
12.2018 - 03.2020
- Receive catering orders via telephone and computer (website email). Take in-person and telephone food orders in store. Process order payment, coordinate delivery drivers.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
Front Desk Coordinator
Floyd’s Barbershop
02.2018 - 06.2018
- Managed front desk operations, ensuring seamless customer check-ins and appointments.
- Trained and mentored new staff on best practices for client interactions.
- Implemented scheduling systems to optimize appointment flow and reduce wait times.
Education
High School Diploma -
Endeavor Academy
05.2017
Skills
- Established telephone skills
- Teamwork
- Goal oriented thru self-motivation
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Tandem American Eatery
03.2024 - Current
Server
Reivers Bar & Grill
07.2023 - 12.2023
Server
Machete Tequila + Tacos
03.2021 - 07.2023
Sales Associate
Bath and Bodyworks
09.2020 - 02.2021
Cashier
Jason’s Deli
12.2018 - 03.2020
Front Desk Coordinator
Floyd’s Barbershop
02.2018 - 06.2018
High School Diploma -
Endeavor Academy
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