Kelly Ann Wunsch
Maricopa
Summary
Customer service professional with a strong record at Echostar/Dish Network, awarded MVP for outstanding sales performance. Expertise in relationship building and data management, with a focus on problem-solving and team collaboration. Committed to enhancing customer satisfaction and operational efficiency. Proficient in Microsoft Office Suite and skilled in appointment scheduling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Echostar/Dish Network
Chandler
10.2025 - Current
- Managed inbound calls to deliver exceptional customer service and build strong relationships.
- Scheduled appointments and successfully closed deals to achieve sales targets.
- Recognized as MVP for two consecutive weeks, ranking first in sales performance.
- Assisted customers with product inquiries and resolved service-related issues efficiently.
- Processed service orders and account changes to maintain operational efficiency.
- Troubleshot technical problems and provided effective solutions for equipment and services.
- Maintained accurate customer records in database systems for future reference.
- Collaborated with team members to enhance service procedures and overall customer experience.
Pipefitter Helper
Archer Western
Gilbert
07.2024 - Current
- Interpreted blueprints and specifications to determine plumbing system layouts.
- Assembled fittings and valves for installation.
- Worked with other trades to complete projects efficiently.
- Tested pipe systems for leaks using air or water pressure tests.
- Installed fixtures including sinks, toilets, bathtubs, showers, and water heaters.
- Replaced old or damaged pipes as needed.
- Operated power tools such as saws, drills, and grinders for precise metal pipe cutting.
- Joined copper pipes using soldering methods. Grooved pipe for Victaulic fittings. I gained my Forklift cert and NCCER while employed at Acher Western.
- Reference: Super Intendant Jose Salazar 602-785-9188
Field Technician
Speedle & Associates/UES
12.2023 - 07.2024
- Followed provided schedules and completed daily paperwork.
- Collected soil, material, and concrete samples.
- Maintained records and inspected asphalt, concrete, and grout results.
- Adhered to ACI regulations and communicated with superintendents.
- Learned field density and soil sampling, including rock correction.
- Completed inspection for Soldier piles, caissons, aprons, - dig-auguring.
- Wore proper PPE/Harness.
- Communicated with my team and the construction team at each site.
- Drove Company truck, used technology/maps to navigate and complete handwritten documents.
Sober Living IOP Supervisor
Bridging the Hope Counseling Services
Phoenix
06.2021 - 12.2023
- Counseling transitioning outpatients and Managing Cliental Health and Sober environment.
- Mentoring recovery-based and transitioning clients and patients.
- Case management and record keeping using KIPU program.
- Resource development for clients and groups.
- Performed random UAs and verified test results.
- Weekly and monthly reports for each Client.
- Worked with State and Federal Probation and Parole.
- Completed workplans for each client in IOP and EIOP.
- Worked and communicated with all staff/counselors for each client.
- Worked with Client and Family relationship building.
- Maintained monthly menus, activities and anything that the client may need.
- Communicate with all medical staff via email, phone or zoom.
- Scheduled appointments.
- Provided transportation for Clients.
Education
Some College (No Degree) -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- NCCER certification
- Customer service
- Sales performance
- Appointment scheduling
- Data entry
- Customer relationship management
- Team collaboration
- Time management
- Active listening
- Relationship building
- Medical terminology
- Microsoft Office Suite
- Sales expertise
- Researching
- Customer satisfaction measurement
- Strong teamwork
- Money handling
- Microsoft Excel
- Verbal and written communication
- Inbound and outbound calling
- Empathy and patience
- Staff education and training
- Clerical support
- Computer proficiency
- Account management
- Skype
- Call center experience
- Scheduling
- Multi-task management
- Adaptive team player
- Customer relationship management (CRM)
- Email management
- Calm demeanor
- Microsoft Windows proficiency
- Problem solving
- Forklift and boom lift operation
- Safety and hazard training
- Rigging expertise
- Blueprint reading
- Power tool operation
- ACI hands-on completion
- Teamwork and collaboration
- Effective communication
- Mechanical skills
- Pipe fitting
Certification
- NCCER, 04/01/25
- Forklift Certified, Archer Western/Equipment Share
References
- Jose Salazar, Archer Western, 602-785-9188
- John Moore, Recovery Coach, 602-500-3607
- Eric Piers, Felix Construction, 520-632-1158
Timeline
Customer Service Representative
Echostar/Dish Network
10.2025 - Current
Pipefitter Helper
Archer Western
07.2024 - Current
Field Technician
Speedle & Associates/UES
12.2023 - 07.2024
Sober Living IOP Supervisor
Bridging the Hope Counseling Services
06.2021 - 12.2023
Some College (No Degree) -
Maricopa Community Colleges, Rio Salado Community College