Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly Brewer

Phoenix

Summary

Dynamic professional with expertise in customer service and critical thinking, honed as a College Enrollment Advisor at Data Champs. Successfully managed up to 400 calls daily, enhancing enrollment experiences through tailored solutions. Proven track record in maintaining accurate CRM records and driving company growth by identifying new market opportunities.

Enrollment professional prepared for impactful contributions in student recruitment and admissions counseling. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in communication, relationship-building, and data-driven decision-making. Reliable, flexible, and driven by results.

Overview

5
5
years of professional experience

Work History

College Enrollment Advisor

Data Champs
01.2025 - 05.2025
  • Assisted prospective students with enrollment processes and answered between 200-400 incoming calls regarding programs and services.
  • Conducted research to identify potential student needs and provided tailored solutions to enhance enrollment experience
  • Maintained accurate records of student interactions and enrollment progress using CRM systems for effective tracking.

Financial Debt Consultant

Iconic Debt Relief
08.2023 - 05.2024
  • Analyzed client financial situations to develop tailored debt relief strategies.
  • Educated clients on debt management options and best practices for financial health.
  • Collaborated with legal and financial professionals to ensure comprehensive support for clients.
  • Created detailed reports outlining client progress and recommended adjustments to plans.
  • Built rapport with creditors, facilitating successful negotiations on behalf of clients in distressing financial situations.
  • Contributed to company growth through identifying opportunities for expanding services offered to new markets.

CSR/Team Leader

Iconic Results
01.2020 - 08.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely and accurate responses to client needs.
  • Assisted in training new team members on customer service protocols and best practices.
  • Utilized CRM software to track interactions and maintain comprehensive customer records.
  • maintained individual as well as team goals required by the company

Education

Bachelor of Arts - Social Work

North Carolina State University
Raleigh, NC
12-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Elementary
English
Native or Bilingual

Timeline

College Enrollment Advisor

Data Champs
01.2025 - 05.2025

Financial Debt Consultant

Iconic Debt Relief
08.2023 - 05.2024

CSR/Team Leader

Iconic Results
01.2020 - 08.2023

Bachelor of Arts - Social Work

North Carolina State University
Kelly Brewer