Kelly De La Herman Felix
Glendale
Summary
Dynamic customer service professional with a proven track record at Lowe's Home Improvement, excelling in conflict resolution and customer relations. Recognized for building strong customer rapport and promoting loyalty programs, consistently enhancing sales and customer satisfaction. Committed to delivering exceptional service with integrity and reliability.
Overview
12
12
years of professional experience
Work History
Pro Desk Cashier
Lowes Home Improvment
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Assistant Front Desk Manager
Fry's Marketplace
04.2013 - 07.2022
- Responded to customer service inquiries, both in-person and by telephone.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Proactively identified areas for improvement within the department through observation of daily operations and staff interactions with guests.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
Customer Service Representative
Consumer Cellular
07.2021 - 03.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Certificate of Technical Studies - Veterinary Assistant
Long Medical Institute
Phoenix, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Conflict resolution
- Loyalty program promotion
- Upselling techniques
- Dependability and reliability
Languages
Spanish
Limited Working
Timeline
Pro Desk Cashier
Lowes Home Improvment
04.2022 - Current
Customer Service Representative
Consumer Cellular
07.2021 - 03.2022
Assistant Front Desk Manager
Fry's Marketplace
04.2013 - 07.2022
Certificate of Technical Studies - Veterinary Assistant
Long Medical Institute
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