Kelly De La Herran Felix
Glendale
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
PCS
Lowes Pro Supply
Baltimore
06.2025 - Current
- Provided support to team members during peak service hours
- Assisted customers with product inquiries and order placements.
- Collaborated with suppliers to ensure timely product delivery.
- Coordinated returns and exchanges following company policies efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Pro Desk Cashier
Lowes Home Improvment
Peoria
04.2022 - 06.2025
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cash register, balancing drawers at the start and end of shifts.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Customer Service Representative
Consumer Cellular
Phoenix
08.2021 - 04.2022
- Assisted customers with product inquiries and order placements.
- Provided support to team members during peak service hours.
- Educated customers on product features and benefits effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused.
- Resolved customer complaints with effective communication strategies.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Assistant Front End Manager
Fry's Marketplace
Phoenix
04.2013 - 08.2021
- Assisted in daily operations to ensure smooth store functionality.
- Supported staff training and development to enhance team performance.
- Assisted in scheduling staff shifts for optimal coverage during peak hours.
- Established goals for team members to encourage productivity and efficiency.
- Created weekly work schedules for all front end staff members.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a professional manner.
- Provided feedback to management on team performance and areas for improvement.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Managed daily operations of the front end area including opening and closing duties.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
Education
Veterinarian Technician - Veterinarian Technician
Long Medical Institute
Phoenix, AZ 09.1999 - 05.2000
Skills
- Customer service
- Team collaboration
- Customer relationship management
- Conflict resolution
- Attention to detail
- Problem solving
- Excellent communication
- Leadership
- Multitasking Abilities
- Task prioritization
Affiliations
- Gardening
- Cooking
- Fishing
- Family game nights
Timeline
PCS
Lowes Pro Supply
06.2025 - Current
Pro Desk Cashier
Lowes Home Improvment
04.2022 - 06.2025
Customer Service Representative
Consumer Cellular
08.2021 - 04.2022
Assistant Front End Manager
Fry's Marketplace
04.2013 - 08.2021
Veterinarian Technician - Veterinarian Technician
Long Medical Institute
09.1999 - 05.2000