Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Edgley

Litchfield Park

Summary

Knowledgeable Marketing Specialist / Social Media Manager experienced in executing social media strategies across multiple companies social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes as market fluctuates to consistently exceed targets for engagement, acquisition and retention.

Overview

8
8
years of professional experience

Work History

Marketing Specialist/Social Media Manager

Aftermarket Performance Group
01.2024 - Current
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Managed 3 Brands/Companies social media platforms individually, ensuring consistent brand, voice and message for each of their customers & niches.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition and keeping content relevant and engaging amongst market changes.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms / assisting creative design department.

Customer Service Representative Team Lead

Aftermarket Performance Group
05.2020 - 01.2024
  • Maintained customer satisfaction, addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers via phone, email and Zendesk.
  • Trained new personnel regarding company operations, policies and services. Provided ongoing support to team members through mentoring, coaching and skill development sessions.
  • Increased efficiency and performance by monitoring team member productivity in Ringcentral KPI and Zendesk reporting functions then providing applicable feedback.

Part Time Executive Assistant & Marketing Manager

HomeSmart International Real Estate Agent
04.2020 - Current
  • Strategized, developed and created personalized content for client's website and social media publications.
  • Built social media presence on all platforms in both size and engagement.
  • Prepare real estate forms and documents. Manage client database & prepare reports.


Administrative Assistant & Claims Specialist

Del Mar Recovery Solutions/Resolvion
01.2019 - 05.2020
  • Discreet and efficient contact with consumers and clients.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Investigated and completed claims, notifying all parties involved.
  • Executed record filing system to improve document organization and management for on-going activities and expenses.

C & Y Program Assistant (GSE-04)

Browne Child Development Center
03.2017 - 12.2018
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Monitored academic, social and emotional progress and recorded in individual files.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

Certification - Medical Assisting / EKG Technician / Phlebotomist

Indiana University of Pennsylvania
01.2019

High School Diploma - High School

Millennium High School
Goodyear, AZ
12.2014

Skills

  • Date entry and document preparation
  • Information security
  • Outstanding attention to detail
  • Multitasker able to prioritize workload by deadline
  • Critical thinking and decision making
  • Procedural Streamlining
  • Product Management and Branding
  • Office365 Products, Zendesk, (CRM) Oracle Netsuite, Sage500 ERP
  • Social Media Management
  • Content Creation
  • Branding
  • Content Scheduling

Timeline

Marketing Specialist/Social Media Manager

Aftermarket Performance Group
01.2024 - Current

Customer Service Representative Team Lead

Aftermarket Performance Group
05.2020 - 01.2024

Part Time Executive Assistant & Marketing Manager

HomeSmart International Real Estate Agent
04.2020 - Current

Administrative Assistant & Claims Specialist

Del Mar Recovery Solutions/Resolvion
01.2019 - 05.2020

C & Y Program Assistant (GSE-04)

Browne Child Development Center
03.2017 - 12.2018

High School Diploma - High School

Millennium High School

Certification - Medical Assisting / EKG Technician / Phlebotomist

Indiana University of Pennsylvania

Similar Profiles

CREATE PROFILE
Kelly Edgley