KELLY GOMES
Avondale
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS REPRESENTATIVE
ABRAZO WEST CAMPUS
04.2025 - Current
- Oversaw daily operations of patient access department, ensuring adherence to quality standards.
- Managed insurance verification procedures to ensure compliance with healthcare regulations.
- Facilitated patient registration processes to enhance efficiency and accuracy in data entry.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
STORE MANAGER
CVS
11.2022 - 03.2025
- Trained new employees on store policies and customer service best practices to enhance customer satisfaction and service quality.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Maintained inventory accuracy through regular stock checks and organization.
- Ordered stock based on sales trends, tracked inventory levels, and adjusted orders to maintain optimal inventory levels.
- Implemented loss prevention strategies and developed measures to minimize merchandise loss and protect store assets.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Operated point-of-sale systems for efficient customer transaction processing.
STORE MANAGER IN TRAINING
CVS
02.2022 - 11.2022
- Utilized point-of-sale systems for transactions, inventory tracking, and reporting purposes.
- Facilitated staff meetings to align team objectives with store performance goals.
- Maintained compliance with safety regulations and trained staff on best practices.
- Supported daily store operations, optimizing workflow and enhancing customer service.
- Created promotional displays that increased product visibility and contributed to sales growth.
LEAD PHARMACY TECHNICIAN
CVS
01.2016 - 02.2022
- Oversaw pharmacy department operations, managing staff, assigning tasks, and resolving conflicts to maintain a productive work environment.
- Supervised daily pharmacy operations and workflow to improve service delivery and patient satisfaction.
- Trained and mentored new pharmacy technicians in procedural compliance and customer care.
- Executed drug utilization reviews to ensure appropriate medication use and optimize patient outcomes.
- Maintained compliance with healthcare regulations through regular audits and quality assurance checks.
- Utilized pharmacy management systems for accurate prescription processing and record-keeping.
PHARMACY TECHNICIAN
CVS
03.2012 - 01.2016
- Processed prescription medications with precision to support optimal patient care.
- Utilized health information systems to track patient records, ensuring data accuracy for better patient outcomes.
- Guided team adherence to HIPAA regulations, maintaining patient confidentiality in all operational workflows.
Sales Associate
CVS
11.2008 - 03.2012
- Assisted customers with product inquiries and provided recommendations for optimal service.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Monitored inventory levels, restocked shelves, and organized merchandise displays effectively.
- Trained new cashiers on operational procedures and customer service standards.
Education
Associate of Applied Science - Business
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- HIPAA compliance
- Patient registration
- Insurance verification
- Insurance billing
- Customer service
- Training and mentoring
- Team leadership and coaching
- Store operations
- Store merchandising
- Key performance indicators
Certification
PTCB
Timeline
PATIENT ACCESS REPRESENTATIVE
ABRAZO WEST CAMPUS
04.2025 - Current
STORE MANAGER
CVS
11.2022 - 03.2025
STORE MANAGER IN TRAINING
CVS
02.2022 - 11.2022
LEAD PHARMACY TECHNICIAN
CVS
01.2016 - 02.2022
PHARMACY TECHNICIAN
CVS
03.2012 - 01.2016
Sales Associate
CVS
11.2008 - 03.2012
Associate of Applied Science - Business
Maricopa Community Colleges, Estrella Mountain Community College