Kelly Mahoney
Phoenix
Summary
When people ask me, what makes you special, I tell them that I bring empathy, enthusiasm and experience. I know what as a customer to not be understood and I seek to change that. I take ownership and responsibility in seeking a solution & make them feel that their concern matters.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Rideshare Driver
Lyft
Phoenix
09.2015 - Current
- Consistently maintained 5 star status
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained vehicle cleanliness and functionality for safety and comfort.
Mental Health Case Manager
Copa Health
Phoenix
07.2025 - 12.2025
- Documented case notes accurately in electronic health record systems for compliance.
- Maintained a case load of 60 clients with mental illness
- Provided regular support for clients with home, hospital and jail visits
- Assisted with finding placement or housing for homeless clients
- Reminded clients to add medical and psychiatric appointments to maintain well being.
Verification Specialist
Carvana
Tempe
08.2021 - 09.2023
- Reviewed customer documents for verification and compliance with company standards.
- Collaborated with team members to resolve discrepancies in customer information.
- Utilized internal systems to track and manage verification processes efficiently.
Housing Specialist
Community Bridges Inc.
Phoenix
02.2019 - 03.2020
- Coordinated housing resources for clients being released from prison
- Assessed client needs to develop personalized housing plans and support services.
Education
Bachelor of Science - Social Work
Arizona State University
Tempe, AZ 08.2012 - 05.2014
Skills
- Vehicle inspection
- Ability to be empathic to customer
- Provides 5 star customer service
- Patient and Kind
- 60 wpm typing
- Calm under pressure
- Conflict resolution
- Case management
Timeline
Mental Health Case Manager
Copa Health
07.2025 - 12.2025
Verification Specialist
Carvana
08.2021 - 09.2023
Housing Specialist
Community Bridges Inc.
02.2019 - 03.2020
Rideshare Driver
Lyft
09.2015 - Current
Bachelor of Science - Social Work
Arizona State University
08.2012 - 05.2014