Kelly Medal
Chandler
Summary
Remote Team Lead with expertise in performance management and workflow optimization. Skilled in team training and development, resulting in enhanced operational efficiency and increased client satisfaction. Utilizes effective communication and data-driven strategies to achieve measurable outcomes.
Overview
19
19
years of professional experience
Work History
Remote Team Lead-Patient Resource Specialist
Dr. Kelly's Surgical Unit
Chandler
07.2019 - 06.2025
- Leadership & Development of Remote Veterinary Support Teams
- Training Design & SOP Development for Veterinary Operations
- Performance Management & Continuous Process Improvement
- Workflow Optimization & Technology Integration (Slack Automation)
- Customer Service Excellence & Client Escalation Resolution
- Cross-Functional Collaboration with Veterinary Medical Teams & Leadership
- Ticketing System Management & Communication Oversight
- Data-Driven Goal Setting & Performance Tracking
- Operational Efficiency & Employee Engagement Strategies
- Scheduling, Attendance, and PTO Administration
- Zendesk, Clinic HQ, EzyVet, Slack, Google Suite, Microsoft Office, Trainual, Sling
Remote Sales Associate
Self Employed Online Seller
Chandler
05.2017 - 07.2019
- Sourced products based on customer demand and market trends.
- Priced items competitively through detailed market research.
- Provided excellent customer service via chat and email, resolving issues promptly.
- Managed inventory of over 1,000 items using Excel for tracking and reporting.
- Maintained Top Seller status with 100% positive customer feedback.
- Handled all packaging, shipping, and fulfillment operations.
- Recorded and tracked all transactions and expenses accurately in Excel.
Hospital Manager
National Veterinary Assoc. dba: Islands Animal Clinic
01.2011 - 05.2017
- Supervised daily operations for a two-doctor animal hospital, grooming salon, and boarding facility.
- Developed and implemented hospital policies, goals, and annual budgets.
- Managed staffing needs including hiring, training, performance reviews, and disciplinary actions.
- Created employee schedules and maintained labor costs within budget.
- Oversaw financial operations, including accounts receivable, invoice auditing, and cash handling.
- Ensured accurate payroll processing and efficient inventory management.
- Developed programs to enhance client satisfaction and promptly addressed feedback.
- Directed hospital marketing initiatives and managed social media presence.
- Avimark, Idexx, Microsoft Office
Small Animal Veterinary Technician
Islands Animal Clinic
08.2006 - 01.2011
- Venipuncture and IV catheter placement.
- Anesthesia Administration, Monitoring, and Intubation.
- Dental Prophylaxis and Digital Dental Radiography.
- In-House Laboratory Testing (IDEXX) and Sample Processing.
- Digital Radiology Operation and Imaging Safety.
- Vaccine preparation and administration.
- Patient handling and safe animal restraint.
- Accurate medical recordkeeping and charting.
- Client education on pet health, procedures, and aftercare.
- Collaboration with veterinarians and clinical team members.
- Avimark, Idexx, Microsoft Office
Education
High School -
Hinsdale South High School
Darien, ILSkills
- Leadership & Coaching
- Workflow Optimization
- Performance Management
- Client Communication
- Budget & Inventory Management
- Quality Control
- KPI Monitoring
- Process Improvement
- Training & Development
- Time Management
- Team Building
Timeline
Remote Team Lead-Patient Resource Specialist
Dr. Kelly's Surgical Unit
07.2019 - 06.2025
Remote Sales Associate
Self Employed Online Seller
05.2017 - 07.2019
Hospital Manager
National Veterinary Assoc. dba: Islands Animal Clinic
01.2011 - 05.2017
Small Animal Veterinary Technician
Islands Animal Clinic
08.2006 - 01.2011
High School -
Hinsdale South High School