Kelly Sepe
Peoria
Summary
Experienced Office Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Service Administrator
Jaguar Land Rover Arrowhead
12.2021 - Current
- Assistant to Service Manager
- Receivables
- Payables
- In charge of the loaner fleet
- Reporting
- Support to the service advisors and techs
- Warranty QC
- Extended warranty QC, submitting and receiving payments
- Working closely with vendors
Service Administrator
Liberty Buick Gmc
05.2018 - Current
- Billing customer repair orders
- Paying and receiving
- Report analysis
- Resolving discrepancies
- Work closely with sales departments
- Write up Pre Deliveries and follow thru to sales
- Write up used car inspections
- Service support to advisors and techs
- Work with various vendors
Aftermarket Warranty Administrator
Autonation Chevrolet Arrowhead
08.2008 - 04.2018
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintained detailed service and customer records.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
Loan Auditor
Wells Fargo
08.2003 - 05.2008
- Enhanced loan audit accuracy by meticulously reviewing and verifying documents for compliance with industry standards and regulations.
- Streamlined the loan auditing process for increased efficiency by implementing automated systems and tools.
- Collaborated with cross-functional teams to ensure timely completion of audits, leading to improved client satisfaction.
- Identified potential fraud risks by conducting thorough background checks on loan applicants and businesses.
- Reduced errors in loan documentation through rigorous attention to detail, resulting in fewer discrepancies during audits.
Education
High School Diploma -
Cortez High School
Phoenix, AZNo Degree -
Mt San Antonio College
Walnut, CASkills
- Policy and procedure adherence
- Research
- Bookkeeping
- Documentation and control
- Workflow planning
- Support
Timeline
Service Administrator
Jaguar Land Rover Arrowhead
12.2021 - Current
Service Administrator
Liberty Buick Gmc
05.2018 - Current
Aftermarket Warranty Administrator
Autonation Chevrolet Arrowhead
08.2008 - 04.2018
Loan Auditor
Wells Fargo
08.2003 - 05.2008
High School Diploma -
Cortez High School
No Degree -
Mt San Antonio College
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