Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelly Sherman

Tucson

Summary

Dynamic Shift Manager with proven expertise at Taco Bell in inventory management and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and communication skills. Successfully optimized staffing schedules, resulting in improved operational efficiency. Passionate about fostering a collaborative work environment while ensuring compliance with safety standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Manager/Assistant Store Manager in Training

Taco Bell
Tucson
06.2023 - 07.2025
  • Managed inventory levels and placed orders for necessary supplies to ensure stock availability.
  • Supervised team members during busy shifts to maintain operational efficiency.
  • Trained new employees on food safety, customer service standards, and store procedures.
  • Conducted regular quality inspections on food preparation and presentation for compliance.
  • Resolved customer complaints swiftly to uphold satisfaction levels and brand reputation.
  • Implemented efficient workflow processes that enhanced team productivity.
  • Monitored cash handling procedures for accuracy and security throughout operations.
  • Developed positive relationships with staff, customers, and vendors to foster collaboration.

Shift Manager

McDonald's
Tucson
02.2020 - 06.2023
  • Supervised team during busy shifts to ensure efficient service delivery.
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels, restocking supplies as needed throughout shifts.
  • Facilitated communication between kitchen staff and front-line employees.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Scheduled employee shifts to optimize coverage for operational needs.
  • Conducted regular team meetings to reinforce goals and expectations clearly.
  • Enforced food safety and sanitation standards consistently during all shifts.

Receiving Manager

Kmart
Tucson
09.2016 - 10.2018
  • Supervised receiving operations, ensuring efficient workflows and accurate inventory records.
  • Trained staff on receiving procedures and safety protocols to enhance operational standards.
  • Collaborated with suppliers to schedule timely deliveries and resolve discrepancies.
  • Managed inventory records using warehouse management systems for effective shipment tracking.
  • Conducted inspections of incoming goods to uphold quality assurance standards.
  • Implemented best practices for inventory organization, optimizing space utilization in the warehouse.
  • Led team meetings to discuss priorities, challenges, and improvements in receiving activities.

Lead Stocker

99 Cents Only
Tucson
07.2013 - 08.2016
  • Organized stockroom for efficient inventory management and accessibility.
  • Executed planograms to comply with visual merchandising standards.
  • Monitored inventory levels, identifying restocking needs to prevent shortages.
  • Assisted in training new employees on stock handling procedures and safety protocols.
  • Collaborated with team members to optimize product placement and store layout.
  • Responded promptly to customer inquiries regarding product availability.
  • Developed strategies for efficient storage of merchandise in warehouse.
  • Conducted regular audits on inventory levels for accurate stock rotation.

Education

High School Diploma -

Marana High School
Marana, AZ
05-1994

Skills

  • Inventory management
  • Staffing coordination
  • Cash handling procedures
  • Store operations oversight
  • Schedule optimization
  • Supply chain collaboration
  • Problem solving abilities
  • Effective communication skills
  • Team leadership qualities
  • Customer service excellence
  • Cash handling
  • Workplace safety
  • Inventory control

Certification

ServSafe 22296824 expires 04/11/2027

References

References available upon request.

Timeline

Shift Manager/Assistant Store Manager in Training

Taco Bell
06.2023 - 07.2025

Shift Manager

McDonald's
02.2020 - 06.2023

Receiving Manager

Kmart
09.2016 - 10.2018

Lead Stocker

99 Cents Only
07.2013 - 08.2016

High School Diploma -

Marana High School

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Kelly Sherman