KELLY SUKKHA
Chandler,AZ
Summary
Detail-oriented Medical Assistant, Laser Technician, and Surgical Aesthetic Industry Professional with over 15 years of experience in medical aesthetics, dermatology, and 3 years of plastic surgery. Expertise in patient consultations, treatment education, and surgical support. Excels in sales, customer service, and office operations. Strong background in laser treatments, body contouring procedures, and cosmetic consultations. Highly skilled in providing exceptional patient care, executing pre-op/post-op procedures, and ensuring compliance with medical regulations. Committed to excellence, leadership, and fostering a welcoming patient experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant, LSO, Front Desk Coordinator
Dr. Patti Flint, MD
01.2021 - Current
- Assist plastic surgeon and nurse during pre-op and post-op visits, including taking medical photos
- Manage patient communications, answering calls, emails, and questions regarding treatments, and financing options
- Provide high-quality patient consultations, education, and pre/post-op care for cosmetic procedures
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Discuss treatment costs, and payment plans with patients for cosmetic procedures
- Interceded between employees during arguments and diffused tense situations.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Built strong relationships with customers to drive repeat business.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Recommended and performed microdermabrasion, peels and laser treatments.
Laser Technician | Medical Assistant |
Ultra-Smooth Skin
01.2021 - Current
- Perform laser and cosmetic treatments, ensuring safety, efficacy, and patient comfort
- Educate patients on treatment options, procedures, and financing, while selling packages and skincare products
- Support multiple practice locations, managing inventory transfers and compliance with company policies
- Successfully handled difficult customer interactions, maintaining professionalism and increasing patient retention
- Contributed to increased revenue through sales and strong customer service strategies
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Delivered excellent patient experiences and direct care.
Lead Laser Technician | Laser Safety Officer (LSO)
Van Dyke Aesthetics
01.2015 - 01.2018
- Managed skincare sales and staff training on laser treatments and skincare product recommendations
- Conducted laser hair removal, photo rejuvenation, and other aesthetic procedures while ensuring patient safety
- Provided consultations and post-treatment education to patients
- Trained new laser technicians and nurses in proper laser safety protocols and treatment techniques
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Built strong relationships with customers to drive repeat business.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant | Certified Laser Technician
Skin and Cancer Center of Arizona
01.2014 - 01.2015
- Assisted in dermatology procedures, outpatient treatments, and patient assessments
- Managed medication administration, treatment orders, and patient documentation
- Provided clinic oversight in the absence of doctors and physicians
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Advised patients and caregivers of proper wound management, discharge plan objectives, and safe medication use.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Currently Enrolled - Psychology
Rio Salado College
Tempe, AZLaser Technician Certification -
National Association of Laser & Aesthetics
Scottsdale, AZ2013
Medical Assistant - Human Relations -
Carrington College
Phoenix, AZ2012
Skills
- Patient Experience & Education
- Sales & Customer Service
- Medical Aesthetics & Laser Treatments
- Surgical Assistance
- Leadership & Training
- Regulatory Compliance
- Patient-focused care
- Post-Operative Care
- Policy and procedure compliance
- Healthcare ethics
- Clinical Record Management
- Cosmetic surgery
Accomplishments
- Earned Certified Trauma Recovery Specialist credential, demonstrating expertise in trauma recovery and patient support.
- Recognized by top management for outstanding customer service and patient care.
- Successfully increased revenue and patient satisfaction through strategic sales and education.
- Trained and mentored new staff and medical professionals in laser safety and patient care.
Leadership And Community Involvement
- Vice President of Service – Phi Theta Kappa (PTK), Alpha Theta Omicron Chapter
- Foster Mentoring & Community Service Advocate – Dedicated to supporting individuals in the foster system
Certification
- CMA - Certified Medical Assistant
- LSO - Certified Laser Safety Office
- CLT - Certified Laser Technician
- Certified Trauma Recovery Specialist
Timeline
Medical Assistant, LSO, Front Desk Coordinator
Dr. Patti Flint, MD
01.2021 - Current
Laser Technician | Medical Assistant |
Ultra-Smooth Skin
01.2021 - Current
Lead Laser Technician | Laser Safety Officer (LSO)
Van Dyke Aesthetics
01.2015 - 01.2018
Medical Assistant | Certified Laser Technician
Skin and Cancer Center of Arizona
01.2014 - 01.2015
Currently Enrolled - Psychology
Rio Salado College
Laser Technician Certification -
National Association of Laser & Aesthetics
Medical Assistant - Human Relations -
Carrington College
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