Kelly Jean Santos
Surprise
Summary
Experienced with managing inventory systems, ensuring accuracy and efficiency in stock control. Utilizes strong analytical skills and attention to detail to optimize inventory processes. Track record of effective team leadership and communication, ensuring seamless coordination and operational success.
Overview
7
7
years of professional experience
Work History
Inventory Supervisor
DHL Supply Chain
10.2023 - Current
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
- Monitored customer return shipments and communicated damages to manufacturer.
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
Operations Supervisor
DHL Supply Chain
08.2023 - 10.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Tasker
DHL Supply Chain
11.2022 - 08.2023
- Boosted team morale through regular recognition of individual achievements and positive reinforcement.
- Coordinated efforts between departments to streamline communication channels, increasing overall organizational effectiveness.
- Adapted quickly to changing priorities or unforeseen challenges, demonstrating flexibility and resilience under pressure.
- Continuously evaluated personal performance against established objectives, making adjustments as needed for continuous improvement.
- Streamlined workflow processes for increased team productivity and successful project delivery.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Inventory Control Lead
DHL Supply Chain
02.2022 - 11.2022
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
- Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Cycle Counter
DHL Supply Chain
01.2021 - 02.2022
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly.
- Assisted in training new team members on cycle counting procedures and best practices, ensuring consistent and accurate inventory management across the organization.
- Contributed to successful audits by providing accurate, complete, and well-organized documentation of all performed cycle counts.
Forklift Operator
DHL Supply Chain
11.2020 - 01.2021
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Receiving/Inventory Team Leader
Expeditors
10.2018 - 09.2020
- Reduced stock shortages with proactive monitoring of inventory levels and timely reordering.
- Maximized storage space utilization by implementing strategic organization methods and layout adjustments.
- Evaluated team member performance regularly, providing constructive feedback that contributed to individual growth as well as overall team success.
- Ensured accurate record-keeping by maintaining up-to-date documentation on inventory transactions and movements.
- Collaborated with other departments to address supply chain challenges, ensuring seamless communication between teams.
- Adapted to changing business needs by quickly adjusting staffing levels, shift schedules, or workflow priorities during peak seasons or unforeseen circumstances.
- Reduced product damage rates with proper handling techniques and adherence to safety protocols.
Education
Certificate of Administration - Accounting
Charter College
Anchorage, AK06-2015
High School Diploma -
AJ Dimond High School
Anchorage, AK05-2009
Skills
- Customer service
- Warehouse organization
- Inventory auditing
- Cycle counting
- Warehouse operations
- Inventory accuracy
- Continuous improvement
Timeline
Inventory Supervisor
DHL Supply Chain
10.2023 - Current
Operations Supervisor
DHL Supply Chain
08.2023 - 10.2023
Tasker
DHL Supply Chain
11.2022 - 08.2023
Inventory Control Lead
DHL Supply Chain
02.2022 - 11.2022
Cycle Counter
DHL Supply Chain
01.2021 - 02.2022
Forklift Operator
DHL Supply Chain
11.2020 - 01.2021
Receiving/Inventory Team Leader
Expeditors
10.2018 - 09.2020
Certificate of Administration - Accounting
Charter College
High School Diploma -
AJ Dimond High School
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