Kelsey Cooper Pacheco

• Responded to and resolved customer questions and concerns.
• Managed inventory control, maintaining accurate stock levels of medical supplies and equipment.
• Trained and mentored new employees to maximize team performance.
• Assisted in surgical procedures, maintaining a sterile environment and proper anesthetic monitoring.
• Quickly and efficiently able to scale, polish and chart teeth during a dental prophylaxis.
• Administered vaccinations and medications.
• Confident in jugular, cephalic or saphenous blood draws, IV catheter placement and feline and canine restraint.
• Educated pet owners on proper care practices and importance of preventive care and vaccinations.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently.
• Managed returns, exchanges and refunds in accordance with store policy.
• Improved my customer service skills.

• Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
• Monitored store environment, ensuring cleanliness and compliance with safety standards.
• Greeted customers entering store and responded promptly to customer needs.

Concentration in Animal Physiology and Behavior.