Kelsey Day
Avondale
Summary
Customer-focused professional with over five years of experience supporting customers in retail and service environments. Known for clear communication, patience, and the ability to handle questions or concerns in a calm, friendly manner. Reliable team member who learns quickly and enjoys helping people have positive experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Ryze Outdoor Creations
Phoenix, AZ
08.2025 - Current
- Interact with customers at events and online to answer questions and explain products
- Provide friendly, approachable service that encourages customer trust
- Represent the brand professionally and communicate accurately
- Support team goals by maintaining positive customer interactions
Customer Service Representative/Sales Support
GC4U
Phoenix, AZ
08.2024 - Current
- Assist customers during phone calls and in-person inquiries
- listen to customers needs and provide clear, helpful information
- Resolve concerns and follow up to ensure customer satisfaction
- Work with team members to support daily operations and customer outreach
Customer Service/Retail Sales Associate
Various Retail Companies
Phoenix, AZ
05.2020 - 07.2024
- Assisted customers with questions, product selection, and general support
- Provided friendly, patient service in fast-paced retail environments
- Answered product questions and offered helpful recommendations
- Maintained clean, organized sales area and displays
- Built positive customer experiences that encouraged repeat visits
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05.2020
Skills
- Customer Support & Assistance
- Clear Verbal Communication
- Active Listening
- Patience and Empathy
- Problem Resolution
- Team Collaboration
- Point-of-Sale (POS) systems
- Time Management
- Professional Phone Etiquette
Certification
CPR and First Aid certified
Timeline
Brand Ambassador
Ryze Outdoor Creations
08.2025 - Current
Customer Service Representative/Sales Support
GC4U
08.2024 - Current
Customer Service/Retail Sales Associate
Various Retail Companies
05.2020 - 07.2024
High School Diploma -
Agua Fria High School