Kelsey Giebink
Phoenix
Summary
Experienced and compassionate social services professional committed to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotline Counselor
Childhelp
05.2023 - Current
- Responsible for providing crisis intervention, education, referral, and resource information, and creating action plans for all help seekers that contact the Childhelp National Abuse Hotline through call, text, or chat, using the evidence-informed practice model
- Ascertains and understands the immediate presenting issues(s) of help seekers, turning those issues into brief action plans as appropriate
- Understands and adheres to counseling ethical guidelines and boundaries
- Supported diverse client populations, demonstrating cultural competence and sensitivity throughout each interaction.
- Worked closely with law enforcement during emergency situations, providing critical information to ensure client safety when necessary.
Crisis Response Team Member-Intern
Glendale Fire Department
06.2022 - 12.2024
- Provides family members on emergency crisis care to victims and family members on scene
- Provide emotional support and resources during and after emergency
- Assist Fire and Police with victim support on homicide, suicide, codes, assault, house fires, car accidents, drownings and other emergency scenes
- Complete biopsychosocial assessments on clients and make treatment plans
- Help fire and police with mental health crisis calls
- Upheld a high standard of professionalism during all interactions with the public and fellow team members, consistently demonstrating commitment to excellence in emergency response.
- Coordinated with external agencies as necessary, ensuring seamless integration of resources during complex responses.
Crisis Specialist and Direct Care Provider
Happy Acres Children’s Home
01.2022 - 04.2023
- Provide de-escalation and counseling to children and teens during mental and behavioral health crisis
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration
PAC Program Coordinator and Group Facilitator
Chrysalis Shelter for Domestic Violence
03.2021 - 03.2023
- Schedule and conduct intake sessions for court mandated offenders of sexual and domestic violence
- Facilitated groups that help clients focus on personal responsibility and change with compassion and options as well as psychoeducational elements
- Maintain group attendance records and all pertinent client information in individual client files; maintain files in compliance with local, state and federal requirements
- Review client files consistently; assess for immediate and on-going physical and emotional client needs and coordinate with Probation Officers and other community agencies
- Attend court and probation oriented meetings as needed
Internship Student
A New Leaf Domestic Violence Shelter
08.2021 - 01.2022
- Conducted intake for victims of Domestic Violence and Sex Trafficking
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Answered incoming telephone calls, took down messages and provided information
- Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members
- Uphold strict security procedures to maintain data confidentiality
- Managed caseload of 10 clients per day, including individual, couples and family therapy sessions
- Improved safety for domestic violence survivors by developing and implementing comprehensive safety plans.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support services.
Residential Caregiver
Garden House
02.2020 - 01.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration
- Reported child abuse in accordance with legal standards of mandatory reporters
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence
- Provided transportation for children and parents to and from visits and court
- Conducted mandatory job training and life skill classes to assist clients receiving specific benefits
Substitute Instructional Assistant
Deer Valley Unified School District
08.2020 - 12.2020
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Provided support during classes, group lessons and classroom activities
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Delivered curriculum in both one-on-one lessons and group learning environments
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
Education
Masters of Social Work - Advanced Standing- Advanced Generalist
Arizona State University
Tempe, AZ05-2025
Bachelor of Science - Social Work, Women's Studies
Arizona State University
Tempe, AZ05.2023
Skills
- Cultural awareness
- Conflict resolution
- Emotional and Social Support
- Organization and Time management
- Evidence-based programs
- Verbal and written communication
- Multidisciplinary team collaboration
- Efficient under pressure
- Crisis assessment
- CPR, first aid, AED
- Client advocacy
- Compassionate
- Case management
Additionaltrainingsandcertificates
- Victims Rights Training
- COJET Approved
- (Office of Attorney General)
- Effective Use of Motivational Interviewing to Engage and Help People with Intimate Partner Violence (4 CEU’s)
- CPR and First Aid Certified (Pediatric and Adult)
- Act on Facts Prevention of Teen Suicide
- C-SSRS training (suicide risk assessment)
Certification
· Victims Rights Training *COJET Approved* (Office of Attorney General)
· Effective Use of Motivational Interviewing to Engage and Help People with Intimate Partner Violence (4 CEU’s)
· CPR and First Aid Certified (Pediatric and Adult)
· Act on Facts Prevention of Teen Suicide
· C-SSRS training (suicide risk assessment)
2024 Mandatory Reporting- Multidisciplinary Protocol for the Investigation of Child Abuse
Timeline
Hotline Counselor
Childhelp
05.2023 - Current
Crisis Response Team Member-Intern
Glendale Fire Department
06.2022 - 12.2024
Crisis Specialist and Direct Care Provider
Happy Acres Children’s Home
01.2022 - 04.2023
Internship Student
A New Leaf Domestic Violence Shelter
08.2021 - 01.2022
PAC Program Coordinator and Group Facilitator
Chrysalis Shelter for Domestic Violence
03.2021 - 03.2023
Substitute Instructional Assistant
Deer Valley Unified School District
08.2020 - 12.2020
Residential Caregiver
Garden House
02.2020 - 01.2022
Masters of Social Work - Advanced Standing- Advanced Generalist
Arizona State University
Bachelor of Science - Social Work, Women's Studies
Arizona State University
Similar Profiles
Sheri BoghSheri Bogh
Director of Community Relations, at ChildhelpDirector of Community Relations, at Childhelp
Diana CorreaDiana Correa
Executive Director of Program Operations at Childhelp USAExecutive Director of Program Operations at Childhelp USA
Theodore SpringbornTheodore Springborn
Event Coordinator at Childhelp USAEvent Coordinator at Childhelp USA
Christian Ortiz TerrazasChristian Ortiz Terrazas
Warehouse Worker at Fed Ex GroundWarehouse Worker at Fed Ex Ground
Lakshmi LUCHMUNLakshmi LUCHMUN
HRS Learning Administrator (LMS Expert) at AllianzHRS Learning Administrator (LMS Expert) at Allianz