Kelsey Hamelin

• Developed foundational knowledge of business operations and customer service principles.
• Assisted in creating marketing materials to promote products and services effectively.
• Engaged with customers to understand their needs and enhance overall satisfaction.
• Managed inventory levels to ensure product availability and reduce waste.
• Assisted in managing inventory levels, ensuring product availability for sales.
• Educated customers on plumbing products and solutions, enhancing purchasing decisions.
• Processed transactions accurately, maintaining financial integrity during sales operations.

• Answer incoming calls and respond to customer inquiries with professionalism and care

• Schedule service appointments and dispatch technicians efficiently based on location, availability, and

priority

• Monitor field staff locations and job progress throughout the day

• Communicate updates and delays to customers proactively

• Create, update, and close out service orders in our dispatch software

• Follow up with customers after service is complete to ensure satisfaction

• Handle complaints and escalate issues to management when needed

• Maintain accurate records of customer interactions and technician notes

• Support general administrative tasks as needed

• Supervised daily operations of medical assistants, ensuring adherence to best practices and compliance standards.
• Mentored junior staff in clinical protocols and patient care techniques to enhance team performance.
• Implemented workflow improvements that increased patient satisfaction and streamlined appointment scheduling.
• Collaborated with healthcare providers to coordinate patient care plans and ensure timely follow-ups.
• Trained new hires on office procedures, Electronic Health Records (EHR) systems, and patient interaction protocols.
• Assisted physicians and nurses with clinical procedures following safe practices.

• Managed patient records and ensured compliance with HIPAA regulations.
• Assisted in performing routine clinical procedures, enhancing patient care efficiency.
• Coordinated patient appointments and follow-ups, optimizing scheduling processes.
• Collaborated with healthcare professionals to streamline communication and workflow processes.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Delivered exceptional customer service to enhance dining experience.
• Managed multiple tables efficiently during peak hours.
• Collaborated with kitchen staff to ensure timely food delivery.
• Trained new servers on menu items and service protocols.
• Maintained cleanliness and organization of dining area.
• Processed cash and card transactions accurately at point of sale.