Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelsey Hollingsworth

Phoenix

Summary

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

Brookdale Assisted Living
08.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.

Starbucks Barista

Fry's
04.2022 - 05.2023
  • Making and serving beverages, such as coffee and tea, and foods, such as sandwiches, muffins, or cookies
  • Packaging coffee blends
  • Explaining menu items to customers
  • Cleaning
  • Having customer service skills and knowledge of how brewing equipment operates
  • Taking orders
  • Up-selling special items
  • Making recommendations based on customer preferences
  • Educating customers on the drinks menu
  • Pouring coffee and espresso shots into cups and adding additional ingredients
  • Adding syrups and flavorings
  • Steaming and frothing milk
  • Taking orders from customers
  • Grinding and tamping coffee beans
  • Ensuring that customers are comfortable and satisfied

Customer Service Associate

Target
09.2021 - 01.2022
  • Respond to customer inquiries quickly via phone, email, or in-person
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems

Collections Specialist

EPA USA Inc.
02.2020 - 06.2020
  • Collaborated with specialists and counselors to coordinate referrals and create comprehensive treatment plans
  • Negotiate credit extensions when necessary
  • Answer customer questions regarding problems with their accounts
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise
  • Advise customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise
  • Receive payments and post amounts paid to customer accounts

Wait Staff/Server

Atria Senior Living
09.2019 - 02.2020
  • Advised customers on coffee blends, roasts, teas, speciality espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
  • Collect payment and handle petty cash
  • Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant
  • Train new servers on expectations and procedures
  • Maintain a clean, organized working environment
  • Scraped, sorted and rinsed dishes and utensils; properly loaded items into dishwasher for maximum efficiency
  • Respond quickly to customer inquiries

Elderly Caregiver

Atria Senior Living
09.2019 - 02.2020
  • Encouraged social interaction by hosting game nights and other community events
  • Managed care of residents by assisting with showering, brushing teeth and other personal hygiene-related needs
  • Aid residents in assisted living facility with day-to-day activities such as bathing and eating
  • Developed meaningful relationships with residents, including those suffering from dementia and Alzheimer's
  • Ensure personal hygiene is upheld by periodically changing bandages, clothing and bedding
  • Report any environmental or behavioral issues to supervisor
  • Repositioned bedridden residents to prevent sores; bandaged and applied salves to any sores that had developed
  • Prepare snacks and keep all areas of the home clean, including kitchen, bathroom, and living room

Receptionist/Office Assistant

Nirvana Health Services
03.2019 - 07.2019
  • Streamlined processes to effectively track, order, and maintain inventory
  • Greeting and welcoming guests and providing them with a positive impression
  • Directing guests and answering questions
  • Answering telephones
  • Preparing letters and documents
  • Scheduling appointments
  • Ensure patients leave with all relevant information, materials, and supplies
  • Advise patients of schedule openings and charges to ensure clear understanding
  • Compile and track patient collections (co-pays and outstanding balances) using Excel
  • Explain practice policies and follow-up plans to all patients
  • Generate orders for diagnostic screenings and tests, such as mammograms, CT scans and x-rays
  • Update patient records on paper and through computer database
  • Contribute to growing office by asking patients for positive reviews online

Sales Associate

Alorica
07.2018 - 11.2018
  • Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales
  • Successfully assisted 300 customers per day via telephone with purchase decisions, transactions, returns, and inquiries
  • Listen to customers requests
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints

Barista and Cashier

FLIK Hospitality Group
04.2016 - 07.2017
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
  • Advised customers on coffee blends, roasts, teas, speciality espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
  • Operate both manual and semi-automatic espresso machines, as well as commercial coffee brewers
  • Collect payment and handle petty cash
  • Provide excellent service and recommendations to guests
  • Deliver exceptional customer service through extensive menu knowledge
  • Maintain inventory and reorder supplies as needed
  • Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant
  • Train new servers on expectations and procedures

Education

High school -

Somerset Academy Silver Palms
Homestead, FL
06.2014

Medical Administration -

Ultimate Medical Academy
Tampa, FL
02.2023

Medical Assisting -

City College
Kendall, FL
07.2016

Skills

  • Customer service
  • Microsoft office Sales
  • Home health
  • CPR
  • Call center
  • Customer care
  • POS
  • Personal Assistant Experience
  • Companion
  • Personal hygiene
  • Receptionist
  • Training
  • Cooking
  • Sales
  • ICD Coding
  • Medical Terminology
  • Barista Experience
  • Cashier
  • Housekeeping
  • Server
  • CPT Coding
  • Host/Hostess Experience
  • Phone Etiquette
  • Patient Care
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • First aid and safety
  • Patient companionship
  • Dementia care

Certification

  • ServSafe Food Handler's Certification
  • CPR/AED Certification

Languages

English
Native or Bilingual

Timeline

Caregiver

Brookdale Assisted Living
08.2024 - Current

Starbucks Barista

Fry's
04.2022 - 05.2023

Customer Service Associate

Target
09.2021 - 01.2022

Collections Specialist

EPA USA Inc.
02.2020 - 06.2020

Wait Staff/Server

Atria Senior Living
09.2019 - 02.2020

Elderly Caregiver

Atria Senior Living
09.2019 - 02.2020

Receptionist/Office Assistant

Nirvana Health Services
03.2019 - 07.2019

Sales Associate

Alorica
07.2018 - 11.2018

Barista and Cashier

FLIK Hospitality Group
04.2016 - 07.2017

Medical Administration -

Ultimate Medical Academy

Medical Assisting -

City College

High school -

Somerset Academy Silver Palms

Similar Profiles

CREATE PROFILE
Kelsey Hollingsworth