Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Coonce

Peoria

Summary

A tenacious sales professional credited with combining sales, marketing, and business development expertise to deliver sales growth within a competitive industry. Proven business acuity in leveraging impactful sales strategies, uncovering business opportunities, and driving value-added solutions. Exceptional communication skills, with expertise in engaging with customers and educating them about products. Often commended for exemplary sales performance. Technical aptitude in Microsoft Office.

Overview

13
13
years of professional experience

Work History

General Manager

CALIFORNIA PIZZA KITCHEN
07.2021 - Current
  • Lead operations for a high-volume, full-service restaurant generating over a 15% increase in sales annually.
  • Two-time CEO Circle winner (2023 & 2024), recognized as a top 10 performer company-wide by consistently achieving best-in-class results in sales, profitability, and guest satisfaction.
  • Serve as a regional support leader and trusted partner to the Regional Director, taking on key daily and weekly responsibilities to ensure smooth operations across multiple locations.
  • Act as a Training General Manager, traveling to underperforming restaurants across the company to support staffing, retrain teams, and restore operational consistency.
  • Reduced food costs by 3.5% through improved prep systems, line execution, and waste control.
  • Developed and promoted multiple AGMs and GMs through personalized development plans and hands-on mentorship.
  • Executed brand initiatives, seasonal rollouts, and local store marketing to drive traffic and elevate the guest experience.
  • Deliver consistent results in labor efficiency and team morale while maintaining high standards in food safety and cleanliness.
  • Regularly selected as part of the company’s pilot group to test and provide feedback on new initiatives, systems, and menu rollouts due to proven operational excellence and adaptability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Restaurant Manager

RED ROBIN GOURMET BURGERS
01.2013 - 03.2020
  • Coordinate onsite events such as receptions, promotions and corporate luncheons
  • Brainstorm strategies to optimize business performance and fortify existing processes
  • Incorporate customer feedback data to enable strategic decision making
  • Forecast inventory needs and engage in contract negotiations with vendors
  • Support staffing by recruiting, developing, and supervising staff
  • Cut down on food costs and employee turnover rate
  • Continuously attained exemplary customer service reviews
  • Restored the profitability of 2 underperforming locations

Licensed Sales Producer

ALLSTATE
03.2017 - 08.2018
  • Sustained comprehensive knowledge of a full spectrum of the company’s insurance policies
  • Educated potential and existing customers on the specifications and benefits of various policies
  • Evaluated clients’ insurance needs and financial situations to propose appropriate solutions and upsell services
  • Maintained a personable demeanor while interfacing with customers
  • Ensured customer satisfaction by evaluating and promptly resolving their problems
  • Administered the annual budget to avert overages and reduce burn rates
  • Enforced positive brand image by continuously delivering optimal customer experiences
  • Remained abreast of industry trends and enhanced industry knowledge through continuing education courses
  • Contributed to increased profitability by accommodating new requests and implementing value-added solutions
  • Consistently elevated sales growth on a monthly basis Earned recognition as the office’s lead sales producer

Legal Administration Assistant

SMART, CONNELL, CHILDERS, & VERHULP P.S.
08.2012 - 04.2013
  • Communicated with clients, coordinated appointments, and accurately filed documents
  • Drafted complex legal documents, including pleadings, contracts and briefs

Education

Diploma -

Richland High School
Richland, WA
01.2013

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Customer relations
  • Staff management
  • Training and development
  • Inventory control
  • Verbal and written communication

Timeline

General Manager

CALIFORNIA PIZZA KITCHEN
07.2021 - Current

Licensed Sales Producer

ALLSTATE
03.2017 - 08.2018

Restaurant Manager

RED ROBIN GOURMET BURGERS
01.2013 - 03.2020

Legal Administration Assistant

SMART, CONNELL, CHILDERS, & VERHULP P.S.
08.2012 - 04.2013

Diploma -

Richland High School

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Kelsey Coonce