Kelsey P. Swick
Bisbee
Summary
Proactive professional known for exceptional communication and policy implementation skills. Experienced in managing office operations and ensuring compliance, ready to leverage expertise to enhance productivity and support organizational goals.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Office Manager
Via Elegante
Sierra Vista
10.2024 - Current
- Supported financial tasks including invoicing and expense tracking.
- Implemented office policies to enhance productivity and employee satisfaction.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated daily office operations and maintained efficient workflow.
- Assisted in onboarding new employees and training processes.
Behavior Health Technician
Canyon Vista Medical Center
Sierra Vista
10.2024 - 02.2025
- Monitored patient behavior and reported changes to healthcare team.
- Assisted patients with daily living activities and personal care tasks.
- Documented patient progress and maintained accurate records in electronic systems.
- Collaborated with interdisciplinary teams to develop and implement treatment plans.
- Provided crisis intervention and de-escalation techniques during challenging situations.
Operations Manager
Virtue Recovery Center
Chandler
01.2021 - 08.2023
- Managed daily operations of recovery programs to ensure effective service delivery.
- Organized staff schedules to maintain adequate coverage during peak hours.
- Developed training materials for new employees to enhance operational knowledge.
- Oversaw compliance with health regulations and safety protocols in the facility.
- Facilitated team meetings to encourage communication and address operational issues.
- Implemented process improvements to enhance workflow efficiency among staff.
- Reviewed operational policies regularly to ensure alignment with organizational goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Education
Gila Preparatory Academy
Safford, AZSkills
- Office administration
- Financial management
- Policy implementation
- Record keeping
- Employee onboarding
- Compliance management
- Communication skills
- Problem solving
- Training development
- Employee training
Certification
- Certified Behavioral Health Technician
- Certified Caregiver
Timeline
Office Manager
Via Elegante
10.2024 - Current
Behavior Health Technician
Canyon Vista Medical Center
10.2024 - 02.2025
Operations Manager
Virtue Recovery Center
01.2021 - 08.2023
Gila Preparatory Academy