KELSIE GEORGE
SCOTTSDALE
Summary
Client-focused professional with 9+ years of experience in customer service, business operations, and relationships management, now seeking to transition into a new career field where strong communication, organizational, and problem solving skills can make a meaningful impact. Proven ability to quickly learn new systems, adapt to changing priorities, and deliver solutions that drive customer satisfaction and operational efficiency. Known for building trust, managing multiple responsibilities, and approaching challenges with creativity and resourcefulness.
Overview
10
10
years of professional experience
Work History
Hairstylist & Business Owner
Salon Madison
02.2023 - 08.2025
- Serve as primary point of contact for clients, building trust and loyalty through expert service and responsive communication.
- Utilize scheduling systems and digital tools to manage appointments, track income, and streamline operations.
- Diagnose client needs through consultations and recommend tailored solutions, including services and products.
- Educate clients on haircare routines and product use, ensuring long-term satisfaction and repeat business.
- Independently manage business operations including finances, inventory, licensing, and customer follow-up.
- Quickly adapt to new techniques, tools, and workflows in a fast-paced, service-driven environment.
Lead Hairstylist
Renew Day Spa and Salon
01.2016 - 02.2023
- Provided high-level client service including advanced cuts, colors, and styles, resulting in a loyal customer base.
- Resolved client concerns with professionalism, ensuring long-term satisfaction and retention.
- Mentored junior staff, providing ongoing coaching and support to improve team performance and service quality.
- Tracked product performance and sales goals, using data to inform recommendations and upselling strategies.
- Managed supply inventory and ensured timely ordering to support seamless day-to-day operations.
- Engaged in regular professional development to stay up-to-date on industry trends and customer experience best practices.
Education
Cosmetology license -
Evergreen Beauty College
Everett, WA03.2015
High School Diploma - undefined
Oroville High School
Oroville, CA01.2012
Skills
- Customer Relationship Management
- Upselling
- Conflict Resolution
- Appointment Scheduling
- Point-of-Sales Payment Processing
- Record Keeping & Data Entry
- Product Knowledge & Education
- Persuasive Communication
- Scheduling software
- Email & Phone Etiquette
Timeline
Hairstylist & Business Owner
Salon Madison
02.2023 - 08.2025
Lead Hairstylist
Renew Day Spa and Salon
01.2016 - 02.2023
High School Diploma - undefined
Oroville High School
Cosmetology license -
Evergreen Beauty College
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