Kelvin Jones
Fort Mohave
Summary
Accomplished Service Technician with expertise in preventive maintenance and diagnostics at Spectrum Cable. Demonstrated effective communication and teamwork, training new employees and ensuring safety compliance. Excelled in circuit board assembly and equipment troubleshooting, consistently enhancing service standards. Recognized for optimizing performance and achieving a 95% customer satisfaction rate through strategic problem-solving and service coordination.
Overview
26
26
years of professional experience
Work History
Service Technician
Spectrum Cable
Riverside
02.1998 - 04.2024
- Completed preventive and corrective maintenance on customer systems and components.
- Analyzed customers' problems to diagnose faults and implement corrective measures.
- Prioritized work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards.
- Kept professional personal appearance and tidy vehicle to uphold company reputation.
- Identified and reported safety and non-compliance issues according to OSHA and industry-specific standards.
- Trained new employees on proper maintenance techniques and safety procedures.
- Read maps, manufacturer documentation and work orders to complete high-quality work on schedule.
Bench Technician
Truetime inc.
Santa Ana
01.1998 - 09.2001
- Assembled printed circuit boards with soldering tools such as irons and hot air rework stations.
Education
High School Diploma -
Valley High School
Santa Ana, CASkills
- Teamwork
- Effective communication
- Preventive Maintenance
- Technical communication
- Equipment testing
- Time management
- Multitasking Abilities
- Technical Manuals Understanding
- Diagnostics and troubleshooting
- Equipment troubleshooting
- Circuit board assembly
- Fault diagnosis
- Preventive maintenance
- Safety compliance
- Technical troubleshooting
- Parts ordering
- Service coordination
- Employee training
- Problem solving
- Diagnostic testing
- Soldering proficiency
- Cleanroom procedures
- Microscope inspection
- Wire harness assembly
- Electronics troubleshooting
- System troubleshooting
Timeline
Service Technician
Spectrum Cable
02.1998 - 04.2024
Bench Technician
Truetime inc.
01.1998 - 09.2001
High School Diploma -
Valley High School