KELVIN JOSE VENTURA
Phoenix
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Operations & Guest Communication
Rove Travel
Austin
01.2022 - 12.2025
- Coordinated client communication and handled high-volume inquiries via phone and email.
- Maintained digital records, payment tracking, and documentation compliance.
- Resolved customer concerns while maintaining professionalism and brand standards.
- Ensured accuracy in billing, scheduling, and internal reporting processes.
- Supported operational workflows and vendor coordination.
- Managed guest communications to enhance customer satisfaction through timely responses and personalized service interactions.
- Coordinated property operations by troubleshooting maintenance issues, ensuring optimal guest experiences and operational efficiency.
- Implemented streamlined guest check-in processes, improving operational workflows and reducing wait times for arrivals.
- Developed and maintained comprehensive property documentation, supporting adherence to operational standards and enhancing team training.
- Oversaw inventory management for guest amenities, ensuring timely restocking and maintaining high service quality standards.
- Analyzed guest feedback to identify service improvement opportunities, driving initiatives that enhanced overall guest satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mail Carrier & Carrier Supervisor
United States Postal Service
Brooklyn
01.2013 - 12.2021
- Delivered mail and packages efficiently, ensuring timely service and maintaining high customer satisfaction levels.
- Supervised a team of mail carriers, fostering collaboration and optimizing daily delivery routes for improved efficiency.
- Trained new staff on operational procedures, enhancing team performance and reducing onboarding time significantly.
- Monitored delivery schedules and adjusted routes as needed, contributing to consistent service delivery and operational reliability.
- Managed inventory of delivery supplies, ensuring availability and minimizing delays in daily mail operations.
- Provided exceptional customer service by addressing inquiries and resolving issues, strengthening community relations.
- Provided friendly customer service at all times while delivering mail.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered packages and letters to residential customers.
- Verified accuracy of addresses before delivering packages.
- Operated a vehicle in accordance with safety regulations.
Education
Associate of Arts -
Long Island University
Skills
- Client communication
- Customer service
- Property operations
- Inventory management
- Conflict resolution
- Feedback analysis
- High-volume inquiries
- Bilingual Communication (English & Spanish)
- Microsoft Office & Google Workspace
Certification
- Valid Driver's License, NY
- Real Estate License, NY
Languages
- Spanish
- English
Timeline
Property Operations & Guest Communication
Rove Travel
01.2022 - 12.2025
Mail Carrier & Carrier Supervisor
United States Postal Service
01.2013 - 12.2021
Associate of Arts -
Long Island University