Kendall Reid
Phoenix
Summary
Seasoned professional skilled in managing retail operations, enhancing customer satisfaction, and implementing effective training programs. Strong expertise in inventory control and strategic vendor relationships. Aiming to contribute to a fast-paced environment focused on optimizing performance and quality service.
Overview
11
11
years of professional experience
Work History
General Manager
Circle K
Phoenix
03.2025 - 04.2026
- Directed daily operations to ensure smooth functioning of retail locations.
- Managed inventory levels to optimize stock availability and reduce waste.
- Developed and implemented training programs to improve employee skills and elevate customer service quality.
- Cultivated vendor relationships to secure advantageous terms and pricing, enhancing overall cost management.
- Developed budgets to allocate resources effectively and manage costs.
- Oversaw daily business operations, managing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
Merchandiser
CJ Foods, Schwan's
Phoenix
11.2024 - 04.2025
- Organized product displays to increase visibility and boost customer engagement.
- Monitored inventory levels and restocked products to maintain optimal supply.
- Collaborated with sales team to synchronize merchandising strategies with promotional events.
- Analyzed market trends to optimize product placement and enhance sales potential.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Furniture assembly and Delivery
Fernish Furniture rentals
Gardena
05.2022 - 06.2023
- Received and organized shipments of furniture in warehouse
- Inventory and palletizing merchandise
- Delivered furniture to customer homes, ensuring proper placement
- Driving 26ft box truck
AZ Carpet, Tile and Upholstery Cleaner
Showtime Carpet Care
Mesa
08.2020 - 04.2022
- Maintain an excellent relationship with the customer while ensuring cleaning service satisfaction
- Ensure quality work on each cleaning
- Uphold all safety policies and procedures
Material Assembler
KBR Services
Phoenix
12.2020 - 03.2021
- Load and unload different transport items
- Record inventory statuses and make sure deliveries properly match purchase orders
- Handle, move and store various non-hazardous and hazardous materials within the warehouse
- Verify the accuracy of quantity and quality of incoming deliveries
- Label every product and place them accordingly
- Identify and locate the right products during the delivery process
- Keep a well-maintained and updated account of stock and inventory
- Handle returns by completing technical documentation and other required communication
- Keep all material handling equipment in the best condition by conducting regular maintenance
- Convey purchasing requirements and keeping data on the availability of products in short supply
- Collaborate with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products
Prep-Cook, Line-Cook, Grill Master
Red Lobster
Las Vegas
10.2019 - 10.2020
- Ensure ingredients and final products are fresh
- Follow recipes, including measuring, weighing and mixing ingredients
- Bake, grill, steam and boil meats, vegetables, fish, poultry and other foods
- Present, garnish and arrange final dishes
- Occasionally serve food
- Maintain a clean and safe work area while handling utensils, equipment and dishes
- Handle and store ingredients and food safely
- Maintain food safety and sanitation standards
Host, Server, Cashier
TC's Rib Crib
Las Vegas
01.2019 - 10.2019
- Assisted with seating of guests during rush times.
- Calculated check amounts and split checks when parties requested separate checks.
- Delivered outstanding customer service.
- Effectively maintained a clean working environment during shift.
- Ensured all meals served to customers met quality standards.
- Resolve guest problems by remaining positive, friendly and respectful.
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads and desserts.
- Recommended entrée or drink choices to guests by listening to their preferences and concerns.
Ultimate Choice Lead
Hertz Rent A Car
Las Vegas
06.2016 - 01.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Collaborated with colleagues to discuss market information and strategies.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Developed and implemented tailored service plans to the needs of particular clients.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Greeted customers and offered them assistance where possible.
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
Crew Member
Jack in the Box
Phoenix
04.2015 - 05.2016
- Accepted customer payments and made change when necessary.
- Provide Excellent Customer Service.
- Answered customers' questions on purchases, store policies, and store returns.
- Counted the cash in the register at the start and end of each shift.
- Packed purchases into paper and plastic bags neatly to maximize space.
- Performed duties such as mopping, organizing shelves, and marking prices.
- Created cleaning rotation schedule to keep kitchen and dining areas healthy.
- Improved food service by evaluating processes and implementing new ideas.
- Took inventory and ordered produce for fresh meals each day.
- Took orders, prepared quality food and served it to the right customers.
- Trained new team members on POS software and order-taking.
Education
High School Diploma -
Hamilton High School
Chandler, AZ05-2008
Timeline
General Manager
Circle K
03.2025 - 04.2026
Merchandiser
CJ Foods, Schwan's
11.2024 - 04.2025
Furniture assembly and Delivery
Fernish Furniture rentals
05.2022 - 06.2023
Material Assembler
KBR Services
12.2020 - 03.2021
AZ Carpet, Tile and Upholstery Cleaner
Showtime Carpet Care
08.2020 - 04.2022
Prep-Cook, Line-Cook, Grill Master
Red Lobster
10.2019 - 10.2020
Host, Server, Cashier
TC's Rib Crib
01.2019 - 10.2019
Ultimate Choice Lead
Hertz Rent A Car
06.2016 - 01.2019
Crew Member
Jack in the Box
04.2015 - 05.2016
High School Diploma -
Hamilton High School