Kendolleen Walker
Queen Creek
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Tour Guide
Adventurous Antelope Canyon Photo Tours
2012.05 - 2016.10
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Presented historical and cultural context to keep tour informative and provide more profound understanding of area.
Librarian Aide
Arizona State University Libraries’- Labriola Center
2010.11 - 2014.04
- Assisted students to locate and utilize research materials for their projects
- Advise students on which material best fit their project and provided comprehensive information on issues, and historical events of Native American tribes.
- Developed valuable relationships with local schools by coordinating class visits to the library, introducing students to available resources and services.
- Streamlined check-in and check-out processes for greater efficiency in managing circulation.
- Collaborated with librarians to develop engaging programs and events for library patrons of all ages.
- Improved patron satisfaction by assisting with research inquiries and locating resources.
- Trained new Library Aides on proper procedures, protocols, and best practices within the workplace setting.
- Supported library initiatives by creating promotional materials and displays that showcased available resources.
- Contributed to increased program attendance through effective marketing efforts and word-of-mouth promotion.
- Assisted with cataloging materials, ensuring accurate records and ease of access for users.
- Provided excellent customer service, answering questions, and resolving issues for library patrons.
Education
Bachelor of Science - Political Science
Arizona State University
06.2024
Bachelor of Science - Communication
Arizona State University
06.2024
Diploma - General Studies, AP Courses
Page High School
05.2009
Skills
- Proficient in technology; Word, Excel, PowerPoint.
- Presentation Skills
- Exceptional communication
- Training and mentoring
- Marketing
- Outreach initiatives
- Collection development
- Library Software Proficiency
- Written and oral communication
- Critical Thinking
- Data Entry
Written and oral communication
Critical Thinking
Data Entry
Timeline
Tour Guide
Adventurous Antelope Canyon Photo Tours
2012.05 - 2016.10
Librarian Aide
Arizona State University Libraries’- Labriola Center
2010.11 - 2014.04
Bachelor of Science - Political Science
Arizona State University
Bachelor of Science - Communication
Arizona State University
Diploma - General Studies, AP Courses
Page High School
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