Kendra Denny
Peoria
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Skilled at managing customer needs, assessing styles and recommending optimal choices. Skilled at recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Highly skilled customer service experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hair Stylist
Self Employed
01.2004 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
High School Diploma -
Iona Christian
Litchfield Park, AZ05.2002
Skills
- Highlights and lowlights
- Customer Consultation
- Schedule Management
- Hair maintenance expert
- Color Corrections
- Customer Education
- Relationship building and management
- Appointment Coordination
- Outstanding client retention
- Networking expertise
- Cosmetology
- Business Management
- Marketing familiarity
- Trend expert
- Highly motivated self-starter
- Chemical safety
- Advanced communication skills
- Strong leader
- Continuing education
- Social Media Promotion
- Appointment Scheduling
- Detail-orientated
- [State] Licensed Cosmetologist
- Sanitation Practices
- Client consultation
- Sales expertise
- Styling Suggestions
- Digital Recordkeeping
- Workspace Organization
- Adaptable to Changing Client Needs
- Cash Register Operation
- New Technique Development
- Payment Processing
- Supply Ordering and Management
- Relationship Building
- Adaptability and Flexibility
- Reliability
- Organizational Skills
Certification
- Licensed Cosmetologist 19 years
Timeline
Hair Stylist
Self Employed
01.2004 - Current
High School Diploma -
Iona Christian
Similar Profiles
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Jayda RobertsJayda Roberts
Freelance Administrative Assistant at Self EmployedFreelance Administrative Assistant at Self Employed
Dana D'AmbrosioDana D'Ambrosio
Street Outreach Case Manager at Phoenix Rescue MissionStreet Outreach Case Manager at Phoenix Rescue Mission