KENDRICK ELLIS

With knowledge of banks and all local credit union programs, I would obtain the best approval possible to meet my customers budget. As well as offering protections for their credit and vehicle. All while maintaining excellent customer service and high customer satisfaction scores.

• Building and maintaining relationships with customers as well as bank representatives, buyers and funders.
• Reviewed documentation and identified financial discrepancies where applicable. Ensuring data accuracy.
• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Handle delays, making sure contracts are funded in no longer than 3 days
• Streamline the onboarding and welcome process with the bank for each customer.
• Negotiated favorable terms with lenders, resulting in significant cost savings for the company.

• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Recruited and Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals if I was unable to myself
• Developed strong client relationships for repeat business and increased referrals.
• Drove business through cold calls, lead generation and service clients who are potentially interested.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Successfully managed 5-9 salesman, built my team to be the #1 preforming team in the dealership for 2024. While often assisting other teams with closing deals and time management .

• Participated in ongoing training sessions to stay current on industry trends and best practices for automotive retail sales associates.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Answered telephone and email inquiries from potential customers.
• Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
• Cold calling
• Appointment setting
• Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.