Kennedy Athey
Queen Creek
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role given.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dental Specialty Associates
05.2023 - 07.2024
- Assisted patients in scheduling appointments and managing dental records.
- Addressed patient inquiries and concerns, providing accurate information on services, and insurance coverage.
- Collaborated with dental staff to streamline patient flow and enhance service efficiency.
- Maintained cleanliness and organization of front desk area, ensuring a welcoming environment.
- Managed electronic health records system to ensure data accuracy and confidentiality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Perry High School
Gilbert, Arizona05-2027
Skills
- Appointment scheduling
- Patient record management
- Customer inquiries resolution
- Professional communication
- Team collaboration techniques
- Customer service excellence
- Problem-solving techniques
- Multitasking efficiency
- Active listening skills
Timeline
Customer Service Representative
Dental Specialty Associates
05.2023 - 07.2024
High School Diploma -
Perry High School