Kennedy Healy
Glendale
Summary
Dynamic professional with extensive experience at Angry Crab Shack, excelling in customer engagement and conflict resolution. Proven ability to enhance service quality through effective communication and attention to detail. Skilled in order management and adept at building positive relationships, ensuring exceptional guest satisfaction and loyalty. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Restaurant Hostess
Angry Crab Shack
Surprise
03.2022 - 08.2024
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Esthetician
Massage Envy
Surprise
05.2017 - 05.2018
- Designed customized facial and body treatments meeting individual client needs.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Built positive client relationships and guided clients through treatments.
Education
Licensure - Esthetics
Steiner Institute of Esthetics
Glendale, AZ11-2014
High School Diploma -
Willow Canyon Highschool
Surprise, AZ05-2013
Skills
- Order management
- Menu knowledge
- Food safety
- Reservation management
- Customer engagement
- Conflict resolution
- Attention to detail
- Problem solving
- Calm demeanor
- Positive guest interactions
- Customer service
- Complaint resolution
- Call handling
- Order processing
- Communication skills
- Team collaboration
- Time management
- Customer relationship management
Affiliations
- I like to spend time outside of work, reading, making art, and spending time with my family.
Certification
- Esthetician license: 2014
References
References available upon request.
Timeline
Server/Restaurant Hostess
Angry Crab Shack
03.2022 - 08.2024
Esthetician
Massage Envy
05.2017 - 05.2018
Licensure - Esthetics
Steiner Institute of Esthetics
High School Diploma -
Willow Canyon Highschool
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