Kennedy Heck
Flagstaff
Summary
Dynamic and dedicated professional with a proven track record at Fratellis Pizza, excelling in customer service and team collaboration. Skilled in cash handling and effective communication, I consistently enhanced guest experiences and resolved issues promptly, contributing to a positive dining atmosphere. Passionate about delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Fratellis Pizza
Flagstaff
04.2024 - Current
- Provided exceptional customer service in fast-paced restaurant environment.
- Prepared food items according to established recipes and standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated cash register, processed transactions, and handled payments accurately.
- Collaborated with team members to ensure efficient service during peak hours.
Retail Sales Associate
PJ Chill Cottage
Flagstaff
10.2023 - 05.2024
- Assisted customers with product selections and inquiries.
- Processed transactions accurately using point-of-sale system.
- Restocked merchandise and ensured proper product placement.
- Collaborated with team members to enhance customer experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
Front of House Server
Fratellis Pizza
Flagstaff
04.2022 - 04.2023
- Provided menus and explained daily specials to enhance customer experience.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of dining area by clearing tables and resetting for new guests.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Handled customer inquiries and resolved issues with effective communication skills.
Education
High School Diploma -
Coconino Community College
2800 S Lone Tree Rd, Flagstaff, AZ 86005Skills
- Customer service
- Time management
- Cash handling
- Team collaboration
- Effective communication
- Problem solving
- Food safety standards
- Guest experiences
Affiliations
- Skiing
- Cooking
- Biking
Certification
- CPR
- CNA
Timeline
Restaurant Team Member
Fratellis Pizza
04.2024 - Current
Retail Sales Associate
PJ Chill Cottage
10.2023 - 05.2024
Front of House Server
Fratellis Pizza
04.2022 - 04.2023
High School Diploma -
Coconino Community College