Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kennedy Knutson

Gilbert,AZ

Summary

Dynamic professional with a strong work ethic and exceptional organization skills, honed as a House Manager for Jackie Pfeifer. Proven ability to enhance satisfaction and efficiency through proactive problem resolution and relationship building. .

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Overview

6
6
years of professional experience

Work History

House Manager

Jackie Peifer
02.2025 - 08.2025
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Assisted residents with daily hygiene and living tasks.
  • Streamlined communication among staff for optimal productivity and coordination of tasks.
  • Improved household efficiency by implementing detailed schedules and routines for staff members.

Cashier

Target
09.2021 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved efficiency, organized checkout area for optimal workflow.

Customer Service Representative

Target
10.2021 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Server

CopperStill Moonshine Grill
08.2020 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Ensured positive attitude for every shift and in busy peak times.

Hostess

Copper Still Moonoshine Grill
04.2019 - 08.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported, food runners, and serves when needed to ensure guest were getting the best service and keep ther estuarant organized.
  • Trained new hostesses on customer service and resutrant policies to ensure high quality service
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.


Education

Bachelor of Science - Criminology And Criminal Justice

Northern Arizona University
Flagstaff, AZ
05-2024

Skills

  • Calendar management

  • Exceptional organization

  • Exceptional customer service

  • Strong work ethic

  • Guest engagement

  • Professional appearance

  • Service prioritization

  • Team collaboration

  • Active listening

  • Critical thinking

  • Relationship building

  • Problem resolution

Interests

  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Personal Development and Self-Improvement

Timeline

House Manager

Jackie Peifer
02.2025 - 08.2025

Customer Service Representative

Target
10.2021 - 05.2024

Cashier

Target
09.2021 - 07.2024

Server

CopperStill Moonshine Grill
08.2020 - 08.2021

Hostess

Copper Still Moonoshine Grill
04.2019 - 08.2020

Bachelor of Science - Criminology And Criminal Justice

Northern Arizona University

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Kennedy Knutson