Kensley Toussaint
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix
3
years of professional experience
Detail-oriented Steward experienced in food safety and sanitation. Enhanced guest satisfaction and service quality in fast-paced hospitality environments through effective communication and strong organizational skills. Committed to maintaining high cleanliness standards while supporting kitchen operations and fostering a safe, efficient dining experience.
Work History
Steward
9 Months- Maintained cleanliness and sanitation of kitchen areas, ensuring compliance with health and safety standards.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Operated dishwashing equipment effectively, contributing to timely service during peak dining hours.
- Scraped and washed dishware and utensils in the dishwashing area, ensuring cleanliness and readiness for kitchen use.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Assisted in the organization and storage of kitchen supplies, optimizing workflow efficiency for culinary staff.
- Collaborated with team members to support food preparation tasks, enhancing overall kitchen productivity.
- Participated in training sessions on food safety protocols, reinforcing knowledge of best practices among peers.
- Adapted quickly to changing priorities in a fast-paced environment, maintaining high service quality standards.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
- Provided valuable feedback during menu planning sessions by suggesting innovative dish ideas based on passenger preferences.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
Limo Driver
2 Years 1 Month- Provided safe and timely transportation for clients during sensitive events.
- Operated a variety of luxury vehicles, including sedans, SUVs, and stretch limousines, showcasing versatility and adaptability in different driving environments.
- Maintained vehicle cleanliness and functionality to ensure optimal performance.
- Implemented efficient routing strategies to minimize delays and enhance service quality.
- Monitored traffic conditions and adjusted routes accordingly to ensure punctual arrivals.
- Navigated through heavy traffic conditions while adhering to strict safety guidelines, ensuring the safe arrival of passengers at their destinations.
- Coordinated with team members to facilitate smooth transitions between locations during events.
- Communicated professionally with clients, families, and staff to ensure comfort during travels.
- Resolved passenger conflicts calmly and professionally by employing effective communication techniques that deescalated tense situations.
- Provided personalized assistance to passengers with special needs or requests, showcasing adaptability and commitment to quality service.
- Assisted clients with luggage and personal belongings, demonstrating professionalism and excellent customer service skills.
- Trained new drivers on company policies and best practices for client interactions.
- Communicated effectively with dispatchers regarding changes in schedule or delays due to unforeseen circumstances.
- Managed scheduling and route planning for multiple trips daily, resulting in maximized efficiency and prompt arrivals at all locations.
- Assisted funeral directors with logistics and client needs throughout services.
Education
High School Diploma
Skills
Dishwashing
Cleaning
Sanitizing
Safe food handling
Food safety
Sanitation standards
Health code compliance
Supply restocking
Equipment inspection
Supply restocking
Basic housekeeping
Silverware polishing
Hospitality
Customer assistance
Customer training
Relationship building
New hire training
Inventory management
Equipment maintenance
Safe food handling
Languages
French
Native or Bilingual
English
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Steward
Arizona Biltmore, A Waldorf Astoria Resort
10.2024 - 07.2025Read More
Limo Driver
Eben-ezer Enterprise Funeral
01.2022 - 02.2024Read More
Jean Jacques Rousseau
High School Diploma
Read More