Kenya Ortiz
PHOENIX
Summary
Dynamic Administrative Assistant with proven expertise in customer service and office administration honed at Golden Recycling. Excelled in data entry and client relations, enhancing customer satisfaction and streamlining appointment processes. Demonstrated strong time management and Microsoft Excel skills, fostering positive work environments and achieving efficient front desk operations.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Golden Recycling
06.2022 - Current
Front Desk Receptionist
Dentist Office
10.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Calls
- Time Management
- Administrative Support
- Microsoft Excel
- Customer and client relations
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Dentist Office
10.2023 - 03.2024
Administrative Assistant
Golden Recycling
06.2022 - Current
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