Kenya L Torres
Surprise
Summary
Resourceful Customer Service professional known for high productivity and efficient task completion. Skilled in communication, problem-solving, and time management which enable superior service delivery. Excel at listening to customer needs, identifying solutions, and ensuring a positive experience. Bring empathy, patience, and adaptability to every customer interaction, enhancing satisfaction and loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager of School Cafeteria
SFE
Surprise
02.2025 - Current
- Delivered exceptional customer service to students, faculty, staff, and visitors.
- Monitored food service operations to uphold quality standards.
- Planned monthly menus and ordered necessary food and supplies in advance.
- Trained new employees on operational procedures and responsibilities.
- Reconciled daily transactions and balanced cash registers efficiently.
- Deposited restaurant earnings at bank to ensure financial accuracy.
Customer Service Representative
Mts Transportation
San Diego
11.2004 - 10.2005
- Tracked orders from inception to completion, ensuring timely delivery of goods and services.
- Liaised between customers and retail buyers to expedite order fulfillment.
- Responded to customer inquiries with accurate product and service information.
- Informed customers on billing procedures and processed payments efficiently.
- Assisted customers with payment option setups to streamline transactions.
Data Entry Clerk
AGS Trucking
San Diego
04.2000 - 12.2003
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
Education
GED -
Montgomery High School
San Diego, CA06-1999
Skills
- Menu planning
- Food safety
- Inventory management
- Cash handling
- Employee training
- Customer service
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- food handling
Timeline
Manager of School Cafeteria
SFE
02.2025 - Current
Customer Service Representative
Mts Transportation
11.2004 - 10.2005
Data Entry Clerk
AGS Trucking
04.2000 - 12.2003
GED -
Montgomery High School
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