Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenzie Quattlebaum

San Tan Valley

Summary

Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

FOH Manager

Majestic Theaters
03.2022 - 05.2025
  • Supervised front-of-house operations, ensuring exceptional guest experiences.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Coached and mentored staff on customer service best practices and operational procedures.
  • Interviewed and hired staff for all areas as well as conducted orientation and training.
  • Coordinated scheduling for all FOH employees and optimized the workforce during peak hours.
  • Resolved customer complaints promptly, maintaining positive relationships with patrons.

Assistant Manager

Harkins Theaters
04.2012 - 03.2022
  • Supervised daily operations, ensuring optimal guest experience and smooth workflow.
  • Trained and mentored staff, enhancing team performance and operational efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coordinated inventory management, reducing waste and improving product availability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Penn Foster
AZ

Skills

  • Scheduling staff
  • Customer service
  • Reliable and responsible
  • Guest relations
  • Training and mentoring
  • Team building
  • POS system operations

Certification

  • Certified Food Manager, ServSafe

Timeline

FOH Manager

Majestic Theaters
03.2022 - 05.2025

Assistant Manager

Harkins Theaters
04.2012 - 03.2022

Penn Foster

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Kenzie Quattlebaum