Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

Kerem Citak

Tempe

Summary

FROFESSIONAL PROFILE Entrepreneurial, innovative manager with 20 years of experience overseeing stores for major retail Pharmacy chain. A proven record of success in store turnarounds to improve operations and Probability. Successfully identify and implement innovative strategies to grow sales, improve Customer Service, increase efficiency and reduce waste. Worked in suburban and inner-city store to Gain great experience. Personal with strong relationship- management and customer service skills. Motivational leader who excels at motivating and mentoring team members and encouraging Professional development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

CVS Pharmacy
03.2020 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Store Manager

WALGREENS BOOTS ALLIANCE, Bergen
01.2011 - 03.2020


  • Conduct meeting with team members individually once a month to go over their performance.
  • Cross train team members cosmetic, photo and pharmacy departments and promote any.
  • Achieved 96% in 2018 and 100 % 2019 in Employee engagement reviews.
  • Implemented innovative programs to increase employee loyalty and reduce turnover in store.
  • Conduct biweekly frontier meeting with department champions to go over store performance.
  • Profit & lost analysis, budget and sale delivery, and store operations management
  • Analyzed customer levels and planned resources according to needs.
  • Demanding sales objectives
  • Executed “Comp Loss Champions " Program Focused on employee safety and shrink in effort.
  • To reduce Comprehensive Loss, this resulted in average saving of $176.000 annually over Last three years.
  • Exceeded Customer overall satisfaction three years in row, achieving company expectation6 % in 2019 and 83.4 % in 2018.
  • Monitor Compliance with state and insurance regulations
  • Train and develop team members on receiving, stocking, pricing, and transferring of
  • Merchandise and how to do scan out and inventory adjustment in store.
  • Maintain established merchandising standards, including sales floor and monthly displays.
  • Analyzed Front End Key Performance Indicator weekly and work with assistant store manager.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

ASSISTANT STORE MANAGER

WALGREENS BOOTS ALLIANCE, ELIZABETH
06.2006 - 01.2011
  • Supervise team member by assigning task, setting expectations and providing feedback
  • Ensure that Resets and revisions are completed within timely manner
  • Complete weekly store scheduling and approve time off
  • Models and shares customer service best practices with all team members to deliver Extra
  • Train and develop team members how to do ordering, receiving, stocking of shelves.
  • Supervised control of store budget, register counts, order change from bank.
  • Pickups, safe deposits and complete all bookkeeping.
  • Supervises team members by assigning task, setting expectations and providing feedback.
  • Improve store sales probability and image through proper merchandising.
  • Analyze inventory trends and supervise inventory management including ordering items.


Education

Associate of Arts - Business Administration

High Institute of Technology
Istanbul,Turkey
06.2003

Skills

  • Time Management
  • Staff Training
  • Shift Checklists
  • Team Leadership
  • Maximizing profitability
  • Relationship building and management
  • Database Management
  • Sales expertise
  • Customer Relations
  • Store displays
  • Strategic thinker
  • POS systems
  • Training and mentoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a store that exceeded company expectations in every category during every quarter.
  • Exceeded monthly store sales goals several months in a row.
  • Supervised team of 20 staff members.

Certification

  • Customer service training
  • Handling customers complains.
  • Telephone Etiquette.
  • Certified Employee of the year, Walgreens.

Timeline

Store Manager

CVS Pharmacy
03.2020 - 08.2023

Store Manager

WALGREENS BOOTS ALLIANCE, Bergen
01.2011 - 03.2020

ASSISTANT STORE MANAGER

WALGREENS BOOTS ALLIANCE, ELIZABETH
06.2006 - 01.2011

Associate of Arts - Business Administration

High Institute of Technology

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Kerem Citak