Kerra Espinoza

March/2025 - current

• Responsible for placing orders, handling personal payment information via telephone. Obtaining cash and/or electronic payments.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Also multi-tasking between answering a 14 line phone system. Placing in-person orders all within a busy fast pace environment.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Also tasked with training new hire employees with all above tasks.
• Proven ability to learn quickly and adapt to new situations.

• Responsible for placing customer orders and taking payments.
• Self-motivated, with a strong sense of personal responsibility.
• Adequate In Mc cafe including pre and assembly of coffee, frappes, & Ice cream machine.
• Experienced service attendee ambassador to customers in the restaurant.
• Support with restaurant maintence which included sweeping and mopping of the floors, disinfecting high traffic surface areas, and cleaning store windows.

• Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
• Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
• Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.