Kerri Perry
Gilbert
Summary
Results-oriented individual with a passion for continuous learning. Always striving to deliver high-impact solutions in all environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Learner Success Advocate
Penn Foster
08.2024 - Current
- Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements
- Utilize all available remote access tools to resolve both internal and external customer support requests.
- Provide customer support and technical support to 50-100 customers daily.
- Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center
- Lead process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Delivery Driver
Walmart
08.2022 - Current
- Load, secure, and unload cargo in a safe and timely manner
- Utilize GPS and maps for efficient route planning
- Ensure accurate completion of all paperwork associated with deliveries
- Verify accuracy of all deliveries against order forms.
- Communicate with dispatchers to stay informed of changes to routes and delivery schedules.
Express Claims Associate
State Farm Mutual Insurance
08.2022 - 08.2024
- Assisted customers in filing new insurance claims and provided status updates on existing ones
- Resolved customer complaints related to insurance claim processing
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collected payments, processed receipts and informed policyholders of outstanding balances
- Precisely calculated refunds, premiums, and adjustments
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Education
Associate of Science - Information Technology
Penn Foster
Scottsdale, AZSkills
- Technical support
- Multi-task management
- Information security policies
- Complaint resolution
- Call center experience
- Support case resolution
Certification
- Certified Information Systems Security Professional (CISSP)
Timeline
Learner Success Advocate
Penn Foster
08.2024 - Current
Delivery Driver
Walmart
08.2022 - Current
Express Claims Associate
State Farm Mutual Insurance
08.2022 - 08.2024
Associate of Science - Information Technology
Penn Foster
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