Kerry Grosskopf
SUN CITY WEST
Summary
Dynamic professional with extensive experience in fleet management and dispatch operations. Known for strong problem-solving abilities and attention to detail.
Overview
34
34
years of professional experience
Work History
Field Operations Dispatch and Fleet Supervisor
Arizona Humane Society
Phoenix, AZ
08.2023 - Current
- Managed daily fleet operations, ensuring timely transport of animals and supplies.
- Coordinated maintenance schedules for vehicles, enhancing reliability and safety standards.
- Supervised daily dispatch operations, ensuring timely delivery and compliance with service standards.
- Trained and mentored new dispatch staff, enhancing team performance and operational knowledge.
- Implemented an inventory tracking system for vehicle parts, reducing downtime significantly.
- Collaborated with veterinary teams to schedule emergency transport needs effectively.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
- Streamlined communication channels with drivers, leading to increased operational efficiency.
- Implemented process improvements that increased overall workflow efficiency within the dispatch department.
- Enhanced communication between dispatchers and drivers for improved service delivery and customer satisfaction.
- Introduced advanced software solutions for improved scheduling accuracy, reducing response times for service requests.
- Resolved escalated customer complaints by promptly addressing concerns and implementing corrective actions as needed.
- Managed a diverse team of dispatchers, fostering a collaborative work environment that supported high performance levels.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development within the company.
- Optimized dispatch operations by implementing efficient route planning and resource allocation strategies.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Police Communications Dispatcher
City of Phoenix
Phoenix, AZ
10.1992 - 05.2023
- Monitored radio transmissions and prioritized calls based on urgency and severity.
- Operated multi-channel communication systems to relay critical information efficiently.
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Maintained detailed logs of incidents to ensure accurate reporting and follow-up actions.
- Provided support to officers in the field by delivering real-time situational updates.
- Trained new dispatchers on operational protocols and communication technologies.
- Managed emergency calls, prioritizing response based on urgency and severity of incidents.
- Utilized advanced dispatch systems to track resources and optimize response times.
- Mentored junior operators in decision-making techniques for high-pressure environments.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Assisted supervisors in evaluating operator performance, offering constructive feedback for continuous improvement initiatives.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
Education
Associate of Science -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ06-1993
Skills
- Fleet management expertise
- Leadership
- Route planning
- Dispatching oversight
- Continuous improvement
- Crisis management
- Decision-making
- Employee management
- Team leadership
- Staff training
- Problem-solving
- Effective communication
- Customer service
- Multitasking
- Teamwork and collaboration
- Decision-making
Timeline
Field Operations Dispatch and Fleet Supervisor
Arizona Humane Society
08.2023 - Current
Police Communications Dispatcher
City of Phoenix
10.1992 - 05.2023
Associate of Science -
Maricopa Community Colleges, Paradise Valley Community College