Kerstin Ganzemiller
Surprise
Summary
Human Resources professional with strong focus on team collaboration and achieving results. Skilled in recruitment, employee relations, and benefits administration. Reliable and adaptable, capable of managing changing needs and priorities. Known for effective communication and problem-solving abilities, ensuring positive workplace environment and efficient HR operations.
Overview
7
7
years of professional experience
Work History
Human Resources Administrator
CalPortland Company
Phoenix, AZ
08.2022 - Current
- Maintained multiple reports to provide accurate numbers and information to upper management
- Assisted employees with various requests with patient and helpful customer service
- Utilized various systems and HRIS’ to include Success Factors, SAP, Visifile, HireRight, WFQA, FMSCA Clearinghouse, and E-verify
- Worked with various managers to maintain accuracy with organizational assignments and work assignments
- Reviewed and processed pay increases including annual raises, promotions, and scheduled wage changes
- Interviewed potential candidates and completed the onboarding process
- Created and completed personnel action forms for hires, terminations, title changes and pay increases
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees
- Efficiently delivered personnel information to management for speedy corrective action.
Human Resources Assistant
Elsner Human Resources - Temp Agency
Phoenix, AZ
02.2021 - 08.2022
- Performed and prioritized various administrative functions, including filing paperwork, and sorting and delivering mail.
- Managed employee records, ensuring confidentiality and adherence to legal requirements.
- Assisted in onboarding new employees and conducting orientation sessions.
Manager on Duty
Caribou Coffee Company
Minot, ND
05.2019 - 12.2020
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team of 7 associates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and oversaw existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training and reported recommendations to management.
Front Desk Agent
Best Western
Minot, ND
09.2018 - 12.2018
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up taxi services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data using MSI Cloud PM software and updated information whenever patrons changed rooms.
Education
Bachelor of Science - Business Management & Marketing
Minot State University
Minot, ND12.2020
Coursework - Business Administration
Panola Community College
Carthage, TX12.2016
High School Diploma - undefined
Coulee Christian School/Homeschool
West Salem, WI05.2016
Skills
- Microsoft Office
- Employee relations
- Personnel file management
- Recruitment
- Detail oriented
- Complaint resolution
- Active listener
- Teamwork and collaboration
- Employee onboarding and offboarding
- Interpersonal skills
Publications
- Exploring Preferred Leadership Styles Across Industries: Perspectives of Followers
- Journal of Leadership in Organizations, Volume 3: https://doi.org/10.22146/jlo.65845
Timeline
Human Resources Administrator
CalPortland Company
08.2022 - Current
Human Resources Assistant
Elsner Human Resources - Temp Agency
02.2021 - 08.2022
Manager on Duty
Caribou Coffee Company
05.2019 - 12.2020
Front Desk Agent
Best Western
09.2018 - 12.2018
Coursework - Business Administration
Panola Community College
High School Diploma - undefined
Coulee Christian School/Homeschool
Bachelor of Science - Business Management & Marketing
Minot State University