Russell Parham

Directed daily dispatch and labor deployment for 15–25 field technicians across 25+ routes.

Maintained minimum 55% market profit margin through efficient scheduling and compliance with PM standards.

Developed streamlined service-request workflows to enhance response time and technician utilization.

Oversaw execution of contractual quarterly and monthly preventive maintenance programs.

Coordinated manufacturer start-ups, warranty compliance, and multi-vendor scheduling effectively.

Collaborated with regional leadership on KPIs, escalation resolution, and market strategy development.

Directed scheduling, vendor coordination, and installation workflows to meet contractual timelines.

Maintained over 90% customer satisfaction for Lowe’s and Home Depot national accounts.

Led consultations on material selection with clients to ensure fabrication accuracy and timely approvals.

Facilitated production planning meetings with executive leadership on a weekly and monthly basis.

Oversaw purchase orders and project profiling to ensure production readiness.

Established standardized escalation processes, reducing cycle-time delays through improved communication.

Managed 80–100+ daily inbound patient interactions, including scheduling and benefit verification.

Processed authorizations for Workers’ Compensation, personal injury, and third-party insurance.

Prevented revenue leakage by coordinating with payers and ensuring compliance documentation.

Maintained HIPAA-compliant onboarding workflows and distributed provider schedules efficiently.

Optimized clinic throughput and improved patient retention strategies.