KEVIN BATRES GUTIERREZ
Phoenix
Summary
Dynamic trainer with a strong focus on developing clear training plans and resources to enhance student learning. Demonstrates effective communication and leadership in fast-paced environments, with a proven track record in mentoring team members and adapting training methods based on performance evaluations.
Overview
7
7
years of professional experience
Work History
Trainer
Chick-fil-A
Phoenix
2023.03 - 2026.04
- Led hands-on training sessions, fostering skill development under pressure.
- Evaluated training effectiveness, adjusting methods to enhance learner engagement.
- Trained new team members on customer service standards and procedures.
Manager
McDonald's
Phoenix
2019.07 - 2023.03
- Managed opening, closing, and shift-change responsibilities to ensure smooth daily operations.
- Monitored compliance with company policies and health regulations to maintain operational standards.
- Addressed customer concerns to enhance satisfaction and loyalty.
Education
High School Diploma -
Coronado High School
Scottsdale, AZ2019-01
Skills
- Rapid training
- Clear communication
- Public speaking
- Problem solving
- Adaptability to change
- Time management
Languages
Spanish, Professional
Timeline
Trainer
Chick-fil-A
2023.03 - 2026.04
Manager
McDonald's
2019.07 - 2023.03
High School Diploma -
Coronado High School