Kevin Benham

Supported hardware, operating systems, and applications for Media Operations that edited and formatted content for NBCU. This included Cisco/Dell/HPE hosts, Cisco/Brocade fiber channel switches & large disk arrays like Isilon, DVS & Cloudian. Supported VMWare, Windows & linux operating systems.

Led system integration projects to enhance operational efficiency across multiple departments.

Developed technical specifications and documentation for new software implementations.

Mentored junior engineers in troubleshooting and problem-solving techniques.

Supported EMC Advanced Software Div. customers including Intel, ProBuild, BeachBody, Disney, Catholic Health Initiatives, Progressive Ins, Nike, and Kaiser.

Coordinated timely delivery schedules to optimize route efficiency and enhance customer satisfaction.

Managed inventory levels and ensured accurate tracking of shipments using advanced logistics software.

Trained new team members on delivery protocols and safety procedures, fostering a culture of compliance.

Provided production support for three sites, managing over 300TB of data across more than 200 hosts and 34 devices including VMax, DMXs, and Brocade directors.

Developed technical solutions to enhance system functionality and user experience.

Collaborated with cross-functional teams to implement system upgrades and ensure seamless integration.

Conducted in-depth analysis of client requirements to tailor software solutions effectively.

Initiated career at IBM in Field Engineering Division, supporting mainframes, printers, disks, and advancing to AIX/RS600 product line and fiber channel disk arrays.

Provided technical support for hardware and software issues, ensuring minimal downtime for users.

Diagnosed and resolved complex technical problems utilizing remote desktop tools and diagnostic software.

Collaborated with cross-functional teams to improve IT service delivery processes and enhance user experience.